Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing a 404 error on the English version of their homepage, which was no longer synced as the English homepage. Additionally, attempts to recreate the English translation resulted in the page appearing under Pages but in Croatian, not showing up in the English Pages section.
Solution:
We first requested access to the site to closely examine the configuration. After gaining access, we identified that the homepage needed to be translated into English and other languages needed their translations updated. We manually connected the English version to the original page and updated the translations to German and Italian, resolving the issue.

If you're experiencing a similar issue, we recommend translating your homepage into the necessary languages and ensuring all translations are up to date. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 0 replies, has 0 voices.

Last updated by Carlos Rojas 2 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
January 10, 2025 at 10:51 am #16581628

alenm-5

Background of the issue:
I am trying to resolve an issue with the homepage of my site hidden link. The English version of the homepage suddenly turned into a 404 error. The page is still visible in the Pages section but is no longer synced as the English homepage. Additionally, when I try to recreate the English translation, the page appears under Pages but in Croatian. It does not show up in the English Pages section.

Symptoms:
The homepage (English version) is showing a 404 error.

Questions:
Could you please help us resolve the 404 error on the English homepage?

January 10, 2025 at 10:54 am #16581637

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

I would like to take a closer look at the configuration and reproduce the issue. I have set your next message private so you can securely share the access credentials to the site. Please don't forget to create a full site backup before sharing the credentials.

Looking forward to your message.
Regards,
Carlos

January 10, 2025 at 12:39 pm #16582064

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for sharing the credentials (FTP ones are not necessary at this point 🙂 )

As you can see in: hidden link the Frontpage needs to be translated to English and the other translations need to be updated.

Please translate the page into English and update the translation to the other languages. Then double-check if the issue disappeared.

January 10, 2025 at 12:57 pm #16582107

alenm-5

I understand that, but this brings us to another issue. After clicking the plus icon, a draft is created, but the English language does not appear.
One more thing, until yesterday, this page was the landing page for the English language (screenshot) you can see the publishing date, translated via WPML, and today I was notified by the client that the English version is not working.

Screenshot 2025-01-10 at 13.59.15.png
Screenshot 2025-01-10 at 13.54.53.png
January 10, 2025 at 1:27 pm #16582184

alenm-5

I just tried to update the translations for the other two languages, and after updating and saving the translation, it still shows that the translation needs to be updated!?

January 13, 2025 at 1:08 pm #16588491

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I manually connected the English version to the original one and updated the translations to German an Italian. Now is all working as expected.

Can you confirm that the issue is solved?