I can't connect to other sites.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is attempting to connect their site using WPML after transferring their domain and is unable to connect to other sites.
Solution:
1. If you're trying to register WPML, generate a new WPML key by visiting https://wpml.org/account/sites. Then, navigate to your site's backend, go to Plugins > Add New > Commercial, click on "Register WPML," and enter the key.
2. For migrating your site to a new domain, use the "Duplicator" plugin. Download it from https://wordpress.org/plugins/duplicator/ and refer to the documentation at https://snapcreek.com/duplicator/docs/ and a tutorial at https://www.youtube.com/watch?v=3YDQ3Ey_2wY.
3. After migration, remove your old site/domain from your WPML account and add your new site to receive a new key, which you will enter in your site's backend.
4. If WPML detects that the site has been moved to a different domain, set the new site to "this is a copy of the main site" by following the instructions on this page.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 5 replies, has 1 voice.

Last updated by johnD-63 4 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
February 12, 2025 at 5:35 am #16694074
johnD-63	Background of the issue: I am trying to connect my site, hidden link, properly using WPML. Symptoms: I can't connect to other sites. Questions:
February 12, 2025 at 5:40 am #16694077
johnD-63	I want to give access to the site so, we can solve this asap.
February 12, 2025 at 8:10 am #16694387
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there, Before this ticket gets assigned to one of my colleagues, I'd like to offer my help. Could you please provide more details? Are you trying to register WPML, or are you looking to share automatic translation credits across multiple WPML sites (https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/)? If you're trying to register WPML, you can generate a new WPML key from this link: (https://wpml.org/account/sites). After that, go to your site's backend, navigate to Plugins > Add New > Commercial, click on "Register WPML," and enter the key you just generated. If I misunderstood your request, please clarify what you need and include any screenshots or a screen recording. This will help us understand how to assist you better. Thank you! Best regards, Mihai
February 12, 2025 at 8:17 am #16694462
johnD-63	I am Transferd hocl.dk to bywonder.uk now I am transferring site to hocl.dk
February 12, 2025 at 12:13 pm #16696240
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. For a new/separate WordPress setup and different domain, you will always need to go here (https://wpml.org/account/sites) and generate a new site key for that new domain. While in the process of creating the key, you can also set the key as "Production" or "Development." For migrating your site, I usually recommend using a plugin like "Duplicator": - https://wordpress.org/plugins/duplicator/ Documentation can be found here: hidden link Here is a small tutorial on how to use Duplicator: hidden link This plugin should also easily take care of the URL-replacing process. After migration, register WPML in your new site and enter the new key: Please Login to your WPML account >> go to the "Sites" page (https://wpml.org/account/sites/) >> Remove your old site/domain from there >> and add your new site >> it will give you a new key which you can add back in your site in Plugins > Add new > Commercial. You might want to take a look at this page, too, as it contains essential information that you might need when WPML sees that the current site has been copied over a different domain. You must set that new site to "this is a copy of the main site." Please let me know how things go.
February 12, 2025 at 4:32 pm #16697894
johnD-63	I have fixed it thank you