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Supporter timezone: Europe/Kyiv (GMT+02:00)

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Last updated by Andrey 3 days ago.

Assisted by: Andrey.

Author Posts
January 31, 2025 at 1:04 pm #16655593

veselinM-3

Background of the issue:
I set lang translation in my checkout page on default lang but no result. I will attach image for better understanding. The site is under development.

Symptoms:
Translation not appearing on the checkout page in the default language.

Questions:
Can you help me?

January 31, 2025 at 11:17 pm #16657441

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

You may be referring to the same issue you reported earlier. Please check the following workaround using the link below:
https://wpml.org/forums/topic/i-cant-translate-few-labels-cant-find-them-in-wpml-string-translation/#post-16374532

Please backup your database before making any changes.

February 3, 2025 at 6:26 am #16661048

veselinM-3

If you mean loco translate it doesn't work for me. I set translations it is ok at the moment and after a while translations are lost. When i rise this issue can't find labes in string translations now i found them translate but no change on front end checkout page. Please help me ?

February 3, 2025 at 10:39 pm #16664643

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

February 4, 2025 at 4:10 pm #16667849

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the information. I am getting the following:

Грешка: Въведената паролата за потребителското име w*******t е неправилна. Изгубена парола?

Can you check this?

The following reply is private.

February 5, 2025 at 9:26 am #16669645

veselinM-3

Can you give me email to create user?

February 5, 2025 at 10:12 am #16670108

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

I have added the email to the following private reply.

February 5, 2025 at 12:51 pm #16671119

veselinM-3

Didn't see it. Just add it again, please?

February 5, 2025 at 7:45 pm #16672826

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

The following private message contains the email.

February 5, 2025 at 7:46 pm #16672828

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

And the following private message where you can put the access credentials.

February 6, 2025 at 7:50 am #16673763

veselinM-3

Obviously i can't find the email! Describe me step by step to go and find it, please? 🙂

February 6, 2025 at 8:16 pm #16677192

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for your feedback. You should see and expand the private message. I have attached the screenshot.

If there is still an issue, please let me know. You can also add a non-existing email to create a temporary account and share the access credentials.

The following reply contains a private field where you can add access.

I-set-lang-translation-in-my-checkout-page-on-default-lang-but-no-result-WPML.png
February 11, 2025 at 9:22 am #16690569

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for providing access; it is working correctly.

I reviewed your website, and you are currently having the following problem: https://wpml.org/errata/woocommerce-multilingual-cart-page-strings-not-translated-when-using-blocks/.

To resolve this, you need to replace the WooCommerce blocks with the appropriate shortcodes. Alternatively, you can temporarily install the Loco Translate plugin and follow the steps shown in this screenshot: https://wpml.org/forums/topic/i-cant-translate-few-labels-cant-find-them-in-wpml-string-translation/#post-16374532.

Our development team is aware of this issue and will work on a solution for the WooCommerce blocks.