Background of the issue:
I am trying to resolve an issue where translations are stuck on an infinite loading icon. I have ensured that the memory and parameters required by our hosting are OK.
I attempted to cancel and re-launch the translation batch, but nothing worked. Every plugin is up to date.
See the issue: hidden link, hidden link, hidden link.
Link to a page where the issue can be seen: hidden link.
Symptoms:
The translations are stuck on an infinite loading icon.
Questions:
Why are the translations stuck on an infinite loading icon?
What steps can I take to resolve the infinite loading issue?
When we attempt to re-deliver the translation job in question from our end, we receive a 500 error response from your site's server. We need to check for PHP errors while we try to re-deliver the job. For this, we need to enable WordPress's debug log. Is it enabled on your site?You can read more about it here. https://wpml.org/documentation/support/debugging-wpml/
Since we need to re-deliver the job from our side and immediately check for errors, we must have FTP access. However, you have not provided it yet. Can you please provide FTP access to your site?
For this, I'm enabling a private reply for the following message.
I could connect to your site and proceed with the instructions from our second-tier supporter. I have found a PHP error while re-delivering the translation job in question to your site. I have shared it with our second-tier supporter, and now I am awaiting his reply. I'll keep you updated here.
Our second-tier supporter was unable to solve this issue from our side. He asked me to get a copy of your site for further investigations. Please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree.
I created a package of your site with the All In One Migration plugin that was already installed on your site. I sent it to our second-tier supporters. I'll update you here once I have news about this issue.
I appreciate your patience.
P.S. I noticed that WPML is deactivated on your site.
Our second-tier supporter checked the production site to review some settings and noticed that WPML was deactivated — it appears you're currently using GTranslate instead.
When they temporarily reactivated WPML, they encountered an issue with the language configuration. On the WPML settings page, they also saw a banner indicating that the site had been moved to Cloudways. This may not have been intended, and such a change can impact how translations function.
It's difficult to proceed with troubleshooting while the site appears to be in this state. We recommend addressing this issue first so we can continue the investigation properly.
Can you address this issue?
If a site has been moved to another server, you must tell WPML what to do with the translations. A banner in the admin will indicate this, and you must decide what to do with the translations from the original site.
