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[Closed] Menus

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Supporter timezone: Europe/Zagreb (GMT+02:00)

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Last updated by Bruno Kos 4 months, 2 weeks ago.

Assisted by: Bruno Kos.

Author Posts
November 8, 2024 at 6:54 am #16380661

greloZ

Background of the issue:
I am working on a site under development and trying to manage the appearance settings.

Symptoms:
I found an anomaly in the appearance directory where it shows many options, but there is actually only one.

Questions:

November 8, 2024 at 7:52 am #16380851

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
November 8, 2024 at 12:31 pm #16381954

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I am checking this and will keep you posted.
November 11, 2024 at 6:13 am #16386644

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size. You can find more information about the process here: [link](https://wpml.org/faq/provide-supporters-copy-site/). Please confirm if this approach is acceptable to you.
November 11, 2024 at 6:31 am #16386686

greloZ

I agree

I have already given you the Development site account, the operation will not affect the production site, right?
November 11, 2024 at 8:07 am #16387027

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

This has been escalated to our 2nd tier team team and may take some debugging time, I'll get back to you as soon as I have any news or questions for you.
November 12, 2024 at 6:12 am #16390876

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Can you try this?
https://wpml.org/errata/menu-translations-losing-connection-and-displaying-as-duplicates-intermittently/

After you apply it, clear the cache and observe if the issue still occurs.

We can't reproduce this in our localhost, possibly because this may be caused by the server-side caching.
November 15, 2024 at 2:48 am #16405579

greloZ

It was indeed a cache problem. I cleared the cache and it returned to normal. I opened the theme's functions.php file and added the code snippet, and the website had an error.
November 18, 2024 at 7:06 am #16412978

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I opened the theme's functions.php file and added the code snippet, and the website had an error.

Do you need a help with this? Perhaps you did not copy paste it properly so it caused a syntax error.

After you applied it, can you send me an error message? In order to see it you need to enable logs:

1. Edit wp-config.php and insert the following lines (just before /* That's all, stop editing! Happy publishing. */ part)

define( 'WP_DEBUG', true);
define( 'WP_DEBUG_LOG', true);
define( 'WP_DEBUG_DISPLAY', false);

2. Reproduce the issue.

3. Locate the debug log in: /wp-content/debug.log
November 18, 2024 at 7:49 am #16413102

greloZ

I am using a child theme, should I add the code to the parent theme's functions.php?
November 18, 2024 at 11:55 am #16414617

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

No, add it to child theme functions.php

You can check the code using tool such as hidden link that will tell you if there are syntax errors.
November 19, 2024 at 6:50 am #16417773

greloZ

Debug report:
hidden link

WX20241119-143931@2x.png
November 19, 2024 at 6:55 am #16417792

greloZ

Is this ticket private?
November 19, 2024 at 7:55 am #16417862

Bruno Kos
Supporter

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Ticket is not private, but all external URLs are hidden for the public.

As for the error log, can you check this?
https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
November 19, 2024 at 9:20 am #16418333

greloZ

I saw the link to the solution you posted but I don't understand how to fix it.

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