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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 9 replies, has 2 voices.

Last updated by Kor 1 year, 11 months ago.

Assisted by: Kor.

Author Posts
May 31, 2023 at 4:13 pm #13748829

fenandoZ

Hi, I have two problems, first the elemet work with us is suppoused to be within contact in the menu, but is not working propperly in japanese and korean.

May 31, 2023 at 4:58 pm #13749149

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Here is the ticket. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

June 2, 2023 at 7:11 am #13758575

fenandoZ

Hi Kor, sorry try with username: fz Password: Elizabethisthebest1!

June 2, 2023 at 7:57 am #13758895

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I've deactivated the "LiteSpeed Cache" plugin cache temporarily so that the site is showing the live changes. Could you please check and see if the page is showing the correct toggle contents for you?

Also, please update all WPML plugins and let me know how it goes.

June 2, 2023 at 8:11 am #13759039

fenandoZ

Hi, no is not...

June 2, 2023 at 8:19 am #13759103

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I've checked your Website plugin section hidden link and both WPML plugins are not updated yet. Could you please update it? Remember to backup if you haven't already.

Then go to the primary language page here hidden link and make minor edits to the page title so that the "Advanced Translation Editor" refreshes. Then, retranslate the page and see if it fixes it. Let me know how it goes.

June 2, 2023 at 8:34 am #13759321

fenandoZ

Looks I tried to update it and this is showed

Screenshot 2023-06-02 at 10-33-34 Plugins ‹ Search Executive Firm Zavala Civitas — WordPress.png
June 2, 2023 at 4:45 pm #13763159

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and I can see that you've updated the outdated plugins.

I've made minor edits to this page hidden link and translated it to German is works now hidden link . Could you check?

June 7, 2023 at 9:50 am #13783917

fenandoZ

Hi Kor, now it works in some but not in all of them. Can you please help me know why and how to fix it please

WhatsApp Image 2023-06-07 at 11.48.03.jpeg
June 7, 2023 at 5:02 pm #13788455

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked this page hidden link and is in French. Isn't this correct? If not, what is it supposed to show?

The topic ‘[Closed] Navigation menu issue with WPML’ is closed to new replies.