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This topic contains 8 replies, has 2 voices.

Last updated by samuelN 1 year, 7 months ago.

Assisted by: Prosenjit Barman.

Author Posts
May 10, 2023 at 5:22 am #13618343

samuelN

I'm trying to edit the page but unable to load Elementor

Link to a page where the issue can be seen:hidden link

I expected to see:the page that i am able to edit

Instead, I got: below error.
Notice: include(): read of 3299 bytes failed with errno=12 Cannot allocate memory in /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/ClassLoader.php on line 571

Warning: include(): Failed opening '/home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/../../classes/url-handling/resolver/class-wpml-resolve-object-url-helper.php' for inclusion (include_path='.:/opt/cpanel/ea-php74/root/usr/share/pear') in /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/composer/ClassLoader.php on line 571

Fatal error: Uncaught Error: Class 'WPML_Resolve_Object_Url_Helper' not found in /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/resolver/class-wpml-resolve-object-url-helper-factory.php:15 Stack trace: #0 /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/converter/class-wpml-url-converter-factory.php(148): WPML_Resolve_Object_Url_Helper_Factory->create() #1 /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/converter/class-wpml-url-converter-factory.php(79): WPML_URL_Converter_Factory->create_parameter_converter() #2 /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load.php(128): WPML_URL_Converter_Factory->create(3) #3 /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/inc/functions-load.php(73): load_wpml_url_converter(Array, false, 'en') #4 /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/sitepress.php(12 in /home/singap62/public_html/wp-content/plugins/sitepress-multilingual-cms/classes/url-handling/resolver/class-wpml-resolve-object-url-helper-factory.php on line 15

May 10, 2023 at 12:42 pm #13622603

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support. I will try my best to assist you in this matter.

I have checked the stack traces and understood the issue. As I have identified a Fatal Error there, let's try to fix that first.

The "not found" error clearly indicates that something is missing from the Plugin and in this case, it is a Class. Would you please deactivate and delete the "WPML Multilingual CMS" plugin from your site and then reinstall the plugin again?

This action will reinstall the missing thing, which may resolve the issue.

You can download the latest version of the WPML Plugin from your WPML.ORG account: https://wpml.org/account/downloads/

Let me know if that helps or if you need further assistance in this matter. I will be happy to help you.

Best Regards,
Prosenjit

May 13, 2023 at 2:15 am #13639581

samuelN

Hi Prosenjit,

Thank you for your advise. Just wanna to ask if I deleted the current plugin, will it affect my website content and layout?

May 15, 2023 at 9:02 am #13646079

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
I hope you're doing well and am sorry for the delay in getting back to you.

I can understand your concern. It shouldn't affect your site contents and layouts. All the translated data are saved already in the database. So when you activate the plugin again, the translated contents should start to appear properly.

But, it is advisable to take a full backup of your site including the database to be in the safe side. I hope you can understand.

Please let me know the update.

Best Regards,
Prosenjit

May 15, 2023 at 9:09 am #13646101

samuelN

Hi Prosenjit,

Thank you for your info, let me try to delete the current plugin and re-install the new one that you have given tomorrow and I will update you again.

Thank you once again.

May 16, 2023 at 2:45 am #13651973

samuelN

Hi Prosenjit,

Currently, my website is having WPML Media, WPML Multilingual CMS and WPML String Translation plugins, do i need to deleted all these plugins and reinstall the latest plugin (https://wpml.org/account/downloads/)?

Please advise, thank you.

May 16, 2023 at 6:16 am #13652151

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,

Deleting the "WPML Multilingual CMS" plugin will be enough as the error originates from there. After that, download the latest version from your WPML Account and reinstall the plugin on your site.

Let me know how it goes.

Best Regards,
Prosenjit

May 16, 2023 at 6:50 am #13652365

samuelN

Hi Prosenjit,

I have deleted the old "WPML Multilingual CMS" and installed the new plugin but why now my default english page is change to other language? please help urgently as my site is Live.

May 16, 2023 at 7:05 am #13652497

samuelN

Hi Prosenjit,

The issue has resolved after I have cleared the cache.

Thank you very much for your help.