[Escalated to 2nd Tier] Possible excessive CPU usage of WPML Multilingual CMS

Hi there,

We appreciate your patience as our wait time is higher than usual.

Did your hosting provider provide any additional information as to what they are seeing from their side causing this behavior?

As a preventative measure please verify that all 3rd party plugins and themes are updated to their latest versions.

If possible, please deactivate WPML temporarily and let us know your results, do you see any different results in terms of CPU usage?

Ultimately this type of issue will require the cooperation of the hosting company and a little more information from their side as at the moment it's not clear that the CPU usage is coming from WPML.

Hi,

I'll continue to help you with this issue.

Please let us know the results of this test.

Please check for any PHP

Please also share with us WordPress's debug log (while WPML and its add-ons are active). Please check this page for instructions.

https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the performance issue on your site. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then, please share the errors with us.

Regards,
Itamar.

Hi,

Thanks for adding this extra information.

If you have a staging site (a copy of your site onte same server where the same problem occurs), please try the following.

We suspect a collision with the theme or another plugin might cause this problem. If possible, set up your site in a minimal environment, switching to a default WordPress theme like TwentyTwenty-Four and activating only WPML.

First, check if the problem persists when only the theme is switched to TwentyTwenty-Four (you can als switch to the Astra parent theme). If it persists, deactivate all plugins except WPML and its add-ons and WooCommerce without any extensions. Then, please check if the problem persists. If it does not persist, start by activating the plugins individually and checking when the issue comes back, then report to me which plugin was the culprit.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****


*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***

Otherwise, if you need further help with this, please share the access details to your site with me. Also, if required, please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

Hi,

I apologize for the delayed response.
This is unusual in our forum.

I'm consulting our second-tier supporters about the performance issue on your site. I've shared the information you provided with them. However, please note that it may not be sufficient to thoroughly investigate the problem. Ultimately, if nothing is apparent, we will require a copy of your site. We must do it with your consent. You can remove the clients' information and share it with us.

I'll update you here once I have news from our second-tier supporters.

I appreciate your patience.
Itamar.