problem with the number of products (status, languages, self-made?), woo

This thread is resolved. Here is a description of the problem and solution.

Problem:
I am experiencing strange behavior on the products page in the back office. The number of products related to translations and the total number of published products do not match. Additionally, when working with product edition, the total number of products changes but the assignment to languages does not change. It seems that products are being generated but not assigned to a language, and I cannot see them in the back-end product bulk view.

Solution:
To resolve this issue, please follow these steps:

Back up your site for safety.
Go to WPML > Support > Troubleshooting and try all the available buttons to troubleshoot the issue.
Refer to the WPML documentation on troubleshooting options for more information: [relevant documentation link].
Go to WooCommerce > WooCommerce Multilingual > Settings > Troubleshooting and try all the options provided there.
Observe the results and check if the issue persists.
Relevant Documentation:
https://wpml.org/documentation/support/wpml-troubleshooting-options/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 3 replies, has 2 voices.

Last updated by tomaszK-48 1 year, 9 months ago.

Assisted by: Ilyes.

Author	Posts
March 26, 2023 at 12:57 pm #13331735
tomaszK-48	Tell us what you are trying to do? I noticed some strange elements (strange behavior) on the products page (in the back office). The number of products related to translations and the total number and number of published products do not match. In addition, when working with product edition, the total number of products (and published) changes, but the assignment to languages does not change. It looks like products are being generated but not assigned to a language and you can't see them in the back-end product bulk view What is the link to your site? I see that on backend. hidden link (eng) hidden link (dk)
March 27, 2023 at 12:41 pm #13338487
Ilyes Supporter Languages: French (Français ) Timezone: Pacific/Easter (GMT-05:00)	Hi, Thanks for contacting us. Please allow me to walk you through some initial debugging steps. This will help speed up the support process. Can you please try to do a backup of your site and go to WPML > Support > troubleshooting and try all the following buttons: hidden link You can refer to this documentation on how to do it : https://wpml.org/documentation/support/wpml-troubleshooting-options/ Then go to WooCommerce > WooCommerce Multilingual > Settings > troubleshooting (bottom of the page) and try all the options there. Please share the results with me. Best,
March 30, 2023 at 9:46 am #13365365
tomaszK-48	Thank you, helped clear the 'dangling' products (they appeared in the list with the default language pinned and were multiple copies of the same product), but we have no explanation as to why they were appearing. I'm afraid that they will come back during subsequent editing or update operations. I am closing the issue.