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Last updated by chadG-5 1 day, 20 hours ago.

Assisted by: Alejandro.

Author Posts
March 4, 2025 at 8:57 pm #16775951

chadG-5

Background of the issue:
I am trying to complete translations for some pages on my site hidden link using WPML. I initially used automatic translations, but they remained pending. I then attempted manual translations.

Symptoms:
When I click the 'review' button in the translation queue, all strings are translated, and I click 'complete translation,' but the page remains in the translation queue with a status of 'in progress.'

Questions:
How can I get those pages to be shown as complete instead of in progress

March 5, 2025 at 12:04 am #16776272

chadG-5

Following up here. 90% of pages and posts are translating, but some never complete and I can't even manually complete them.

March 5, 2025 at 2:51 pm #16779582

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Would it be possible for you to allow me access to the site so I can take a closer look at the problem?

Also, would you be able to tell me a page that we can use as a reference moving forward?

Thanks in advance.

March 5, 2025 at 4:47 pm #16780001

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

The problem seems to be on the file that is sent to our servers. it was created wrongly and it ends up failing and blocking your site.

I'm not sure why it happens with the "my templates" post type, though. I'll update you as soon as I have more info on the matter.

March 6, 2025 at 1:14 pm #16783413

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

The next step is something that I can't do myself because siteground is blocking access to it.

Could you please open your database and look for these 2 entries:

- wpml.ate_sync.lock
- wpml.ate_sync.lock.key

Delete them if they are blank, please and let me know the outcome so I can continue.

March 6, 2025 at 3:34 pm #16784445

chadG-5

I don't see those files anywhere

Screenshot 2025-03-06 at 09-33-46 Site Tools.png
March 6, 2025 at 4:55 pm #16784777

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

They are not files, they are database entries. You're looking for the content files instead of the site database entries. Your siteground hosting has a way to check the database, but you may be able to ask the support of your hosting to do what I asked for you 🙂

Regards,

March 6, 2025 at 8:17 pm #16785320

chadG-5

Ah, sorry I missed that and assumed they were files. What table are these in? Do you have a sql query I can run? I ran various searches and can't find these anywhere.

Screenshot 2025-03-06 at 14-16-11 giowm1128.siteground.biz _ localhost _ dbrw9wn0dsbcpi phpMyAdmin 5.1.4.png
March 7, 2025 at 5:47 pm #16789587

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

They are in the options table. if you don't have them, then we can jump into something else.

March 8, 2025 at 12:45 pm #16791193

chadG-5

yeah. not there.

SELECT * FROM `hfw_options` WHERE option_name like 'wpml%' order by option_name returns:

wpml_allow_translatable_job_fields a:0:{} on
wpml_base_slug_translation 1 auto
wpml_built_with_page_builder a:1:{i:0;s:10:"/<!-- wp:/";} on
wpml_config_files_arr O:8:"stdClass":2:{s:6:"themes";a:0:{}s:7:"plugins"... off
wpml_config_index O:8:"stdClass":2:{s:7:"plugins";a:105:{i:0;O:8:"st... off
wpml_config_index_updated 1741266269 off
wpml_dependencies:expected_versions a:7:{s:23:"wpml-string-translation";s:5:"3.3.0";s:... auto
wpml_dependencies:installed_plugins a:2:{s:26:"sitepress-multilingual-cms";s:5:"4.7.1"... auto
wpml_dependencies:invalid_plugins a:0:{} auto
wpml_dependencies:needs_validation auto
wpml_dependencies:valid_plugins a:2:{i:0;s:26:"sitepress-multilingual-cms";i:1;s:2... auto
WPML_Group_Keys a:9:{i:0;s:11:"WPML(setup)";i:1;s:8:"WPML(ST)";i:2... auto
wpml_language_switcher a:8:{s:8:"migrated";i:0;s:18:"converted_menu_ids";... auto
wpml_language_switcher_template_objects a:6:{s:20:"wpml-legacy-dropdown";a:12:{s:4:"path";... auto
wpml_login_page_translation 1 auto
wpml_login_page_translation_update_rules auto
wpml_notices a:1:{s:7:"default";a:1:{s:31:"SendStringsForTransl... off
wpml_shortcode_list a:291:{i:0;s:14:"call_to_action";i:1;s:10:"newslet... on
wpml_show_login_page_language_switcher 1 off
WPML_SITE_ID:ate 30663130-3165-5363-a663-643062623766 off
WPML_SITE_ID:global 61633165-3638-5333-b733-313936373237 off
wpml_st_display_strings_scan_notices 1 auto
wpml_start_version 4.7.1 auto
wpml_string_table_ok_for_mo_import yes on
wpml_strings_need_links_fixed a:108:{i:2;s:3:"134";i:3;i:313;i:4;i:314;i:5;i:470... auto
WPML_TM_AMS a:4:{s:7:"user_id";i:5;s:6:"secret";s:44:"Y2w7RWrb... auto
wpml_tp_com_log astest-growing Language Service Providers in the w... off
wpml_translation_services a:96:{i:0;O:15:"WPML_TP_Service":39:{s:2:"id";i:10... off
wpml_translation_services_timestamp 1741110402 auto
wpml_update_statuses a:51:{s:31:"wpml-upgrade-localization-files";b:1;s... on
wpml_wp_updated_mo_files a:3:{s:4:"core";a:1:{s:7:"default";i:1741110964;}s... off
wpml_xliff_shortcodes a:1:{i:0;s:7:"caption";} off
wpml-cache-translators-manage_translations a:0:{} auto
wpml-cache-translators-translate a:3:{i:5;s:11:"Chad Gilles";i:6;s:6:"Mark H";i:8;s... auto
wpml-gutenberg-config a:70:{s:14:"core/paragraph";a:1:{s:5:"xpath";a:1:{... off
wpml-gutenberg-config-ids-in-blocks a:1:{s:10:"core/image";a:1:{s:3:"key";a:1:{s:2:"id... on
wpml-old-jobs-editor wpml auto
wpml-package-translation-db-updates-run a:1:{i:0;s:5:"0.0.2";} auto
wpml-package-translation-refresh-required no off
wpml-package-translation-string-packages-table-upd... 0.0.2 off
wpml-package-translation-string-table-updated 1 off
wpml-previous-default-language en auto
wpml-tm-all-translation-jobs-migration 3 on
wpml-tm-translation-jobs-migration 1 on
wpml.WPML\Media\Translate\Endpoint\PrepareForTrans... 1741110405 off
wpml.WPML\Media\Translate\Endpoint\PrepareForTrans... 794d795a-c953-4433-8c2c-eda322a450a2 auto
wpml.WPML\TM\ATE\Sitekey\Endpoint.lock 1741110404 off
WPML(api-pb-config) a:1:{s:9:"elementor";a:75:{s:13:"stripe-button";a:... off
WPML(last) a:1:{s:17:"WPML\TM\ATE\Retry";i:1741359150;} off
WPML(logs) a:1:{s:10:"TM\ATE\Log";a:50:{i:0;a:6:{s:9:"timesta... off
WPML(post-type) a:1:{s:16:"automatic-config";a:9:{s:10:"attachment... on
WPML(setup) a:10:{s:13:"is-tm-allowed";b:1;s:13:"original-lang... off
WPML(ST) a:1:{s:50:"WPML\ST\Batch\Translation\Records_schem... on
WPML(tea_previously_unsupported_content) a:2:{s:19:"post_types_executed";b:1;s:17:"packages... on
WPML(TM-has-run) a:1:{s:24:"WPML\TM\ATE\Sitekey\Sync";b:1;} on
WPML(TM) a:2:{s:35:"previous-custom-fields-to-translate";a:... on