This thread is resolved. Here is a description of the problem and solution.
Problem:
The client experienced an issue where the English menu disappeared after syncing it with the Vietnamese menu using WPML.
Solution:
We recommend taking the following steps to resolve the issue:
1. Ensure you have a full backup of your website and database.
2. It's advisable to perform these steps on a staging or development site first to avoid affecting your live site.
3. Update WordPress to the latest version.
4. Update all WPML plugins to their latest versions.
5. Install and activate the WPML String Translation Plugin if not already installed.
6. Update all other plugins to their latest versions.
7. If necessary, update your theme to the latest version.
8. Clear all caches on your site and check if the issue persists.
Additionally, we recommend checking the WPML guide on translating menus to ensure all steps were followed correctly.
If the problem continues or the solution seems outdated or irrelevant to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 9 months, 2 weeks ago.
Assisted by: Waqas Bin Hasan.
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 WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
