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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 10 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 4 months ago.

Assisted by: Christopher Amirian.

Author Posts
January 14, 2024 at 9:34 am #15181938

tuncerC

I am trying to: translate the product from German to Englsih and some times its working some times i am getting failure messge

Link to a page where the issue can be seen:

I expected to see:

Instead, I got:

Screenshot 2024-01-14 102531.png
January 14, 2024 at 3:25 pm #15182491

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

The message you mentioned shows that you do not use the recommended way for translation of products which is the Woocommerce > Woocommerce Multilingual & Multi0currency > Products (tab).

You should not go to the edit screen of a product in a second language.

For more information:

https://wpml.org/documentation/related-projects/woocommerce-multilingual/

Also please provide the debug information:

https://wpml.org/faq/provide-debug-information-faster-support

Thanks.

January 17, 2024 at 8:36 am #15193362

tuncerC

Hello Christopher,
i have been using the Plugin almost for 3 years now. i know Exactly how to use it otherwise I will not be contacting you after three years from using the plugin.

The issue is when I am duplicating the product and then updating the translation it taking me automatically to the product in a second language.

And sometimes showing me that I should delete that translation of a second language the proudct.

before i was duplicating the product changing the details that i want, then I press the update translation button and then everything was working smoothly but since I have updated the plugin is giving me this problem and it's not all the time as default maybe it could be this problem I tried almost everything.

Best Regrds

January 18, 2024 at 5:58 am #15197781

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for getting back. From what I understand you use the Duplicate feature.

I am not sure how you were using it before but the Duplicate feature is for duplication and you should not change the second language after the duplication.

But you can always make the second language independent of the first language to do the changes in the product edit screen.

Here is how to do so:

https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Please make sure that you turn off the translation editor for the products that you duplicate and want to change the content later in the second language as per the documentation above.

Thanks.

January 19, 2024 at 10:17 am #15204041

tuncerC

Hi Christopher,

Thank you for your answer.
i am not talking about any Duplicate Features, i have E commerce websites I'm selling products which is translated for other languages. I have a lot of similar products so I am duplicating the product in the original language then I edit the duplicate product and after finishing editing the product and trying to translate it to the English language which is the second languag it is not working properly.

Is it so simple! Should I make you video and send it to you showing you how it's look?

btw The link that you sent me It has nothing to do my issue

Thanks.

January 21, 2024 at 2:30 pm #15208506

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I see, I think I understand now the duplication is done int he original language and is not the feature which WPML has.

WPML supports a few plugins for duplication, I suggest that you install the Yoast Duplicate plugin and test and see if you use that, do you see the same issue with translation on the duplicated product?

Here is the link to the plugins that WPML supports for duplication:

https://wpml.org/plugin-functionality/duplication/ (Duplicate Page plugin will not be suitable for your scenario)

If the issue persists even with Yoast Duplicate plugin, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Please tell which product to duplicate and test to see the issue.

January 24, 2024 at 8:22 pm #15223893

tuncerC

Hi there,
I don't understand you when you say this feature it's not in WPML And I have been using it the whole time before the update.

I am not duplicating page I am duplicating the product only.

Can you check this video hidden link please I record the issues. You can see the issue and after it if it doesn't Clarify everything then I will share with you thewordpress access. because my client don't like to share his wordpress admin all the time

Best Regards

January 28, 2024 at 2:23 pm #15234263

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for the video.

Please check the video I recorded here:

hidden link

If you need to provide the login info of website copy please make sure you set the next reply as private.

Thanks.

January 29, 2024 at 2:52 pm #15239222

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you. I have found a workaround that I explained here:

hidden link

Please use that at the moment.

Thanks.

January 29, 2024 at 3:20 pm #15239359

tuncerC

Hello Christopher,

Thank you for your help and for the video, but my cleint is frustrating , because it's not working like before. from the place showen in the image could the advanced support help us with this issue, because my cleint has not so much technical knowledge. and he wants like how it was before.

thank you so much in advance!

Screenshot 2024-01-29 161702.png
January 30, 2024 at 8:29 am #15241960

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Sure thing, do we have permission to copy your website to our server?

That is the only way that I can report this to the second-tier support and then do the tests there including the plugin conflict test:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except WPML and its add-ons.
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

If yes, I will do the copying for you.

Thanks.

The topic ‘[Closed] The Pluign Genreating the Whole time some Failure’ is closed to new replies.