Translated templates not displaying and missing

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Known issue

This topic contains 0 replies, has 0 voices.

Last updated by Christopher Amirian 4 days, 13 hours ago.

Assisted by: Christopher Amirian.

Author	Posts
January 16, 2025 at 9:34 am
mattiasB-7	Background of the issue: I am trying to ensure that the templates I created for WooCommerce categories display correctly on the translated category pages. However, after translating the templates, they do not show on the corresponding translated pages. Additionally, when I attempt to manually reassign the templates to the translated categories, the "Display Condition" option in Elementor is missing. Symptoms: The translated templates do not display on the translated WooCommerce category pages. Additionally, the "Display Condition" option in Elementor is missing when trying to reassign the templates manually. Questions: Why are the translated templates not displaying on the translated WooCommerce category pages? Why is the "Display Condition" option missing in Elementor when trying to reassign templates?
January 16, 2025 at 10:50 am
January 16, 2025 at 2:18 pm #16602408
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, The process of website copy is started for further investigation. We will get back to you if we manage to find the problem cause. If not, we will report this to the second tier support. Thank you for your patience.
January 19, 2025 at 1:48 pm #16610547
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Just FYI, we asked for a second opinion and we will get back to you as soon as we have an answer. Thank you for your patience
January 22, 2025 at 2:38 pm #16623718
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi sorry for the late reply, We try to add a new template and assign it to the category in question by going to WP Dashboard > Templates > Add Templates. But that shows there is a need for Elementor Pro. I wonder how dod you add the templates that has the functionality to use conditionals? Thanks.