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[Assigned] Translating the footer

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Supporter timezone: Asia/Karachi (GMT+05:00)

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This topic contains 2 replies, has 0 voices.

Last updated by gutti 4 hours, 10 minutes ago.

Assisted by: Waqas Bin Hasan.

Author Posts
November 28, 2024 at 9:38 am #16453784

gutti

Background of the issue:
I am trying to see the English address in the footer when clicking on the English flag. The issue can be seen on this page: hidden link.

Symptoms:
I expected to see '+298' added to the phone number and 'Faroe Islands' when on the English version. Instead, I got the default Faroese phone number and address without the 'Faroe Islands' text.

Questions:
Why is the English footer not displaying the correct phone number and address?
How can I ensure the English version shows the correct information?
November 28, 2024 at 12:53 pm #16455120

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

Can you please check if there's any template or layout applied/used for the footer and if that is also translated and published?

You can try these steps to check for that:

1. Go to the Divi >> Theme Builder page.
2. Edit the Global Footer to check its name.
3. Navigate to WPML >> Translation Management and see if the correct footer template has been translated?
4. If not, please translate and check on the frontend.

Please let me know and I'll try my best to help you further on the matter.

Regards.
November 28, 2024 at 1:31 pm #16455370

gutti

Hi, Thanks for the fast reply.

I do not know how to check for the Divi Builder name...

Regards