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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to activate WPML on their website despite having multiple sites on the same hosting and having tried creating multiple keys for both development and production environments.
Solution:
We acknowledged the issue and informed the client that our team was working on a fix. Once the fix was applied, we provided the following steps to register the site with a new key:
1. Perform a full site backup (this is mandatory).
2. Go to the WPML account page at https://wpml.org/account/sites/ and delete the existing key for the site.
3. Navigate to Plugins > Add New > Commercial tab in the WordPress dashboard.
4. Click on the "Register WPML" link.
5. Click on the "Get a key for this site" link and copy the newly generated code.
6. Return to Plugins > Add New > Commercial tab.
7. Register the site with the new key.
We also recommended referring to the following documentation for more details:

If this solution does not seem relevant, please do not hesitate to open a new support ticket with us here.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 2 replies, has 2 voices.

Last updated by Bigul 1 year, 9 months ago.

Assisted by: Bigul.

Author Posts
October 10, 2023 at 8:06 am #14547001

fredericR-10

I was trying to activate wpml and never had issues.

Ive got 100+ sites on the same hosting so it's not an whitelist issue or memory thing.
Can you please look into this please or give me a solution. Already made 10 different keys and tried development aswell as production.

Thanks in advance.

October 10, 2023 at 8:19 am #14547245

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Thank you for reporting this bug. Our team is already aware of this issue and they are working on fixing it ASAP. I will get back to you as soon as I have an update. Thank you so much for your patience throughout the debugging process. Please wait.

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Thanks!

Bigul

October 10, 2023 at 9:32 am #14548115

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

We have applied a fix for this issue. Please try the following steps to register the site with a new key after a full site backup{mandatory} and make sure you are getting the expected result or not.

- Go to your account page (https://wpml.org/account/sites/)
- Delete the key for the site
- Go to Plugins>>Add New>>Commercial tab
- Click on the "Register WPML" link
- Click on the "Get a key for this site" link
- Copy the newly generated code
- Visit back to Plugins>>Add New>>Commercial tab
- Register the site with the new key

Please refer to the following documentation for more details.

https://wpml.org/faq/install-wpml/#unregister

https://wpml.org/faq/install-wpml/#register

https://wpml.org/faq/troubleshooting-registration/

hidden link

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Thanks!

Bigul