Woo Product translation issues

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Supporter timezone: Europe/Madrid (GMT+01:00)

Tagged: WCML

This topic contains 0 reply, has 2 voices.

Last updated by Paola Mendiburu 1 year ago.

Assisted by: Paola Mendiburu.

Author	Posts
November 6, 2024 at 9:50 am
kolosD	Background of the issue: I am trying to translate WooCommerce products on my site hidden link using WPML. I have previously created two support tickets for similar issues, which were resolved. However, the solutions from those tickets are not working this time. Symptoms: Some products are stuck on 'loading' status, and the translation doesn't get updated. Questions:
November 6, 2024 at 12:50 pm #16371665
kolosD	After talking with the website owner, we decided to create a stage site ourselves. We will provide login details probably tomorrow.
November 6, 2024 at 1:29 pm #16371937
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	I have added your next answer as private so you will be able to add your credentials. The private box looks like this: hidden link
November 12, 2024 at 7:45 am #16391184
kolosD	Hi! Sorry for the wait. It takes a bit more time for us to create the stage website. It should be ready for testing by tomorrow.
November 12, 2024 at 10:50 am #16392204
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	Ok please let me know when it is ready.
November 25, 2024 at 10:50 am #16439227
kolosD	Hi! Sorry for the wait. Finally the stage website is ready. Can you set my next comment as private for the stage website login?
November 25, 2024 at 11:29 am #16439338
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	Sure. I have enabled next answer as private so you can add the credentials to the staging site.
November 26, 2024 at 6:47 am #16442667
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	Ok thanks. I will be working on staging site, I will let you know when I have some news.
November 26, 2024 at 11:28 am #16444350
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	It seems that there is some server restriction as the website appears blocked when you try to translate. Do you give me permission to download a copy and check if the issue is reproduced on local server? That way we will know if it is server related issue.
November 27, 2024 at 2:21 pm #16450435
kolosD	Yes, you can download a copy to test locally.
November 28, 2024 at 3:05 pm #16456047
kolosD	Was this reply by accident? We created the stage website, you can test there. And two days ago you wanted to try it locally.
November 29, 2024 at 2:27 pm #16459972
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	I have created a site on cloudways where you can migrate so we can now if it is a server related issue. I have test on the staging site that you created and the problem is the same as it is the same server. So please do the migration, that is the quickest way, if I do locally it takes more time and I can show if the problem is solved.
December 3, 2024 at 6:19 pm #16473366
kolosD	Hi! Sorry for the wait. I did the instructions but the migration did not happen. The form has other field: Where do you want to migrate your site? "Cloudways Flexible" or "Cloudways Autonomous" And other yes/no questions: HTTP Auth enabled? Any root directories you want to migrate? Migrate additional database tables? Is this site password-protected? And also there was no field for database username and password. I tried bot "Flexible" and "Autonomous" version with all yes/no questions set as "no", but I got this error: Incorrect folder selected. Your destination site *destination site* is not being served from the selected folder.
December 4, 2024 at 9:39 am #16475473
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00)	Hi there! As there was problems with the cloudways migration, I have downloaded copy of your site. Locally everything works fine. It seems a server related issue. Please contact your sever to see if there is any restrictions. I have made a video where I show you that everything works fine locally: hidden link
December 5, 2024 at 9:38 am #16480635
kolosD	I tried translating again on the production site and the new product translation works. Something changed, but it still has issues. Can you try translating the product with this SKU? FLKF001 Originally, the content for both languages was the same. But then we checnged the attributes on the original language, but the translated language did not change. I tried the usual troubleshooting page tools, changing content on the original and revert the change, but it's not working.

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