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[Waiting for user feedback] wpml is not adding languages to the site and languages ae also not showing up

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

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This topic contains 2 replies, has 0 voices.

Last updated by Itamar 1 day, 15 hours ago.

Assisted by: Itamar.

Author Posts
June 22, 2025 at 10:42 am

juergenS-23

Background of the issue:
I am trying to add languages to my site using WPML. The site I need help with is hidden link.

Symptoms:
WPML is not adding languages to the site, and languages are also not showing up.

Questions:
Why is WPML not adding languages to my site?
Why are the languages not showing up on my site?
June 22, 2025 at 12:30 pm
June 22, 2025 at 8:41 pm #17157746

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

After resetting WPML, I was able to proceed with setting up WPML on your site's copy on my local server. I'm consulting our second-tier supporter about this case and will update you here once I have their reply.

I appreciate your patience.
Itamar.
June 24, 2025 at 2:08 pm #17165411

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Our second-tier supporter noticed the following message in the backend.

WPML is missing some records in the languages tables and it cannot fully work until this issue is fixed.
Please go to the Troubleshooting page and click on "Clear language information and repopulate languages" to fix this problem.

This warning will disappear once this issue is fixed.

Please see the attached screenshot wpml-is-missing-records.jpg.

But when he tried the 'Clean up' option in WPML -> Support -> Troubleshooting, it didn't help to solve the problem. As we mentioned with the copy of your site on our local server, we could fix this issue by resetting WPML. Our second-tier supporter suspects that the user has no access to write data to the database.
Could you please find out about it with the support of your site's hosting service?

We can also try to get more information about this by checking for any PHP errors while using the 'Clean up' option. Here are the instructions.

Please share with us WordPress's debug log (not WPML debug information). Please check this page for instructions: https://wpml.org/documentation/support/debugging-wpml/.
To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site. Go to WPML -> Support -> Troubleshooting, and click the 'Clear language information and repopulate languages' button. Please see the attached screenshot, clean-up.jpg. The errors will be saved to a debug.log log file inside the /wp-content/ directory. Then, please share the errors with us.

Regards,
Itamar.

wpml-is-missing-records.jpg
clean-up.jpg