I've noticed my client's site has major loading issues when I'm logged into WordPress. Navigating to any page in the admin dashboard takes 30-90 seconds. Thankfully, if you're logged out, the front-end loads just fine.
I tried deactivating plugins and the slowness goes away when I deactivate WPML. We only noticed the issue this week, so I'm wondering if it's a problem with 4.6.4.
I installed the Debug Bar plugin. I couldn't put all of the queries in Pastebin because they exceeded the 512kb limit, but here's what I could add: https://pastebin.com/K9fq8EKC
I've been playing around in a dev environment: hidden link I'm happy to set up access for you if you need to login.
This is my third time trying to submit this ticket--I keep getting an error saying there's too much data. I think it must be the debug info. (I can't upload it to Pastebin because it exceeds their limit too.)
I switched to 2021 and deactivated all of the plugins except the WPML ones. The site might have been a little faster, but not by much. It's definitely too slow to be usable.
I still get a 413: Request Entity Too Large error when I try to submit the debugging info through this thread. The best I can do is paste it into a txt file and upload it to Dropbox: hidden link
I've tried another 3 times to submit this ticket and now I just get an "error: are you sure you want to do that" after submitting. I'm going to try to submit some of the debugging info here. All of it is in the Dropbox link, though.
Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.
Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.
I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.
I would need to access both your site's wp-admin and FTP account, if possible.
I have enabled the private username and password fields in your next reply.
I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.
You can safely add your information into these fields.
I have tried, but get and error that the username is not existing on the website, please try to make sure shared credentials are working. You can edit the private reply above.
Hi,
Yes a copy of the site is fine for further debugging. Can you please try the sftp information without sftp:// please? I don't know why but that keeps getting inserted in front of the host. It should work without that.
Sorry, another question. Do you foresee any issues if we try to add a third language before your team gets the permanent solution in place? I'm not sure if we should hold off on that work or not.
yes, we are still working on a permanent fix, it is for now scheduled for WPML 4.6.6.
As for 3rd language, I am not 100%, but I guess it should work fine. If you encounter any new issues, feel free to open a new ticket and our team will be glad to check and help out.
