ATE service unavailable

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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Tagged: ATE

This topic contains 3 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 11 months ago.

Assisted by: Long Nguyen.

Author	Posts
March 29, 2023 at 11:21 am #13357239
Lukas Cech	ATE service unavailable
March 29, 2023 at 12:28 pm #13358001
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+01:00)	Hi, Here is a ticket - let us know if the issue is back again and if clearing the cache or temporarily disabling hidden link fixes it. Regards, Bruno Kos
March 29, 2023 at 12:31 pm #13358037
Lukas Cech	Some more info for the future: I have noticed that sometimes, DE taxonomy (secondary language) appears amongst EN taxonomy - post or product categories f.e. Maybe this is related to the Object Cache Pro plugin - WPML stores the data into a cached session with the wrong language. Will monitor and update should the original issue happen again.
March 30, 2023 at 6:43 am #13363477
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Lukas, Thank you for contacting WPML support, I'd be happy to help you with this issue. What I recommend here is to translate all content on your site completely before enabling the cache feature on your site to prevent any similar issues, not only with WPML but also with other plugins or theme. If you want to update a page and translation on your site, please try to flush the cache or turn off this plugin for a while and start updating then turn it on. It is also suggested when using W3 Total Cache, please read more here https://wpml.org/documentation/plugins-compatibility/optimize-multilingual-website-performance-using-w3-total-cache/ The plugin Object Cache Pro is not available in our list of compatible plugins, which you can check here https://wpml.org/plugin/ I suggest you can contact the plugin author and ask them to join our Go Global program where our Compatibility developers will help them make their product compatible with WPML. https://wpml.org/documentation/support/go-global-program/ Look forward to your reply. Thanks

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