Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 1 reply, has 0 voices.

Last updated by Mihai Apetrei 1 week, 5 days ago.

Assisted by: Mihai Apetrei.

Author Posts
November 19, 2024 at 2:52 pm #16420299

marcellom-15
Site owner

Background of the issue:
I am working on a site under development and purchased 40k credits from this account.

Symptoms:
The 40k credits I bought never arrived and are not showing up on my profile.

Questions:
Why have the 40k credits not appeared on my profile?
How can I resolve the issue of missing credits?

November 19, 2024 at 3:07 pm #16420333

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

I can see the credits and you should be able to see them here, too:
https://wpml.org/account

If you want, I can assign them for you to this site:
hidden link

Or you can assign them on your own by following the steps here:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

I hope that you will find this information helpful.

Mihai Apetrei