This thread is resolved. Here is a description of the problem and solution.
Problem:
The client purchased 40k credits for automatic translation, but these credits are not appearing on their profile.
Solution:
First, we recommend checking your WPML account to see if the credits are displayed there. You can do this by visiting your WPML account page.
If you see the credits there, you can assign them to your site manually. For detailed instructions on how to do this, please visit how to assign automatic translation credits to your sites.
If the credits still do not appear or if you encounter any issues while assigning them, it might be due to an outdated issue or a specific case not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the problem persists, please open a new support ticket so we can assist you further.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 2 months, 2 weeks ago.
Assisted by: Mihai Apetrei.
 Site owner |
 Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00) |
