I am trying to: edit a translation. All posts are translated automatically, and I'd like to edit a translation. When I click on complete I get this error:
We're sorry, but something went wrong.
If you are the application owner check the logs for more information.
Link to a page where the issue can be seen: hidden link
Thanks for contacting WPML forums support. I'll be glad to help you today.
Could you please check if this error happens to all posts/pages or this page only?
Also, please check if the issue persists in a minimal environment. Kindly check the following steps:
1- Deactivate all the plugins except WPML CMS and String Translation.
2- Switch for a moment to a WordPress default theme like Twenty Twenty-one.
3- Clear the site's and server's cache
4- Edit the post and its translation
If the issue is gone, activate them one by one to see which one is causing an interaction issue.
❌ Please backup your database before performing the above test ❌
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for your cooperation
Regards,
Osama
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