Background of the issue:
I am trying to translate my products on my site hidden link using WPML. I am using the Site Builder Astra-advanced.
Symptoms:
Some sections and images are missing on the translated versions of my products.
Questions:
Why are some sections missing on the translated versions of my products?
Why are the images and some sections from the Site Builder Astra-advanced not loading?
I tried my best to fix the issue on your staging site without any luck. I even found Image Carousel's relevant XML config for WPML and tried. I then realized that if I don't use a dynamic option (i.e. Product gallery or post attachments) then it works fine.
So as a proof of concept (and to prepare for escalation), I then tried on my fresh sandbox site but surprisingly it is working fine there out of the box:
- hidden link
- hidden link
I am not sure what'd be that particular difference between your staging and my sandbox.
Can you please try to reproduce the problem in hidden link (one-click login)?
If you're able to reproduce the problem, please write me the exact steps so I can try also and escalate accordingly.
I have investigated further and determined that the situation only occurs when using the auto translator. If i manually translate/or duplicate the page to a new language the page works fine.
This indicates that it is a problem within the functionality of auto translation.
That being said, your sollution in the sandbox is not arealistic depiction of our situation.
I totally understand what youre trying to do and i appreciate it. And i also understand that when we build a clean install that it would totally work but that is not a realistic scenario.
Any chance we can escalate to a team that can debug code for us?
Yes I enabled automatic translation in the sandbox to observe the issue.
However, can you prepare a staging or dev site based on your live site? So we can then further investigate and escalate accordingly. Because it may take some time when escalated, your live site may suffer unwanted behaviors and downtimes.
I've enabled your next reply as private, in case you want to provide a dev/staging site.
Our team investigated and found that there's no problem because we tried to reproduce the issue in several environments but we couldn't.
Since this was only happening in your site, we further investigated and found that you are missing gallery images for translations. That's why on translations these don't show.
Please see hidden link for example. I've demonstrated and added images to German and Dutch translations of hidden link and now both show the gallery successfully.
I really dont want to manually add the gallery images for 600+ products. Also we are using the feature "duplicate media to translations"
Also ive already stated that this problem occurs when usen the automated translation service. When manually translating htere is no issue. So the problem could be somehere in the storing of the product.
But also, more importantly. Even though the photos in the gallery show up, the other images DONT show up. The ASTRA built elements like the 3 features and related products.
Please advise on how we automatically add the images to the gallery.
And how the ASTRA built compoinents also load on the product.
Our team investigated further and noted that the absence of WPML Media Translation plugin caused the issue, although it shouldn't have.
However, I've added WPML Media Translation plugin in your staging site and the said issues seems to be resolved. Please check and confirm.
In the meanwhile, our team is investigating further and 'll make necessary arrangements to handle this in future version(s) of the WPML and WCML plugins.
