[Resolved] Stuck on scanning results

Hi,

On your website first I ran the dialog to create WPML custom mo-files, which are language files needed for String Translation.

See screenshot.

This is a dynamic dialog, it will only show up when WPML detects new plugins, plugin versions or a theme change.

Then I tried to scan for strings, and it appears that WPML has an issue only when trying to do this with the UDesign theme and its core plugin.

I do not see an issue when it comes to scanning other plugins or themes on the website.

I would suggest we try to replicate this issue on a test site, but I would need to ask you to install the UDesign Theme and UDesign Core Plugin in their latest version for this purpose.

Would this be possible for you to provide the theme and its plugin for testing or could you maybe even check this yourself?

Test-Site:
One-Click-Login:
hidden link

Then from there if it is possible to replicate the issue on a new WordPress install that only uses UDesign and WPML, I will need to ask you to reach out to the theme author and report this issue.

The author then can reach out to us and join our Go-Global-Program, so that we can support them by making their theme WPML compatible.

https://wpml.org/documentation/support/go-global-program/

We hope for your understanding. Please make sure to have this issue replicated on a minimal setup, as explained above, before reaching out to the theme author.

In case you try to replicate this yourself and the issue does not occur on a new WordPress Install with only UDesign and WPML, then please let me know and I will take a copy of your live site for further investigation.

Please let us know if you do have further questions or need further assistance.

Best regards
Andreas

Hallo,

I have taken a copy of your site and I could still see here the JavaScript Error when scanning the theme for the first time.

The error only occurs on the browser console as it appears to be JavaScript-related. I can not find any PHP error when scanning the strings.

Then I disabled all additional plugins and scanned the theme while having only WPML and String Translation active, which solved the issue.

Then kept reactivating plugins in small groups to verify if I can recreate the moment in which the issue occurs, but even when having all plugins enabled I could no longer replicate the issue.

However, on your website, this appears not to solve the issue, and the JS error on the browser debug console further seems not to be related only to UDesign Theme, it also occurs when I scan for example the plugins installed on the site.

It even keeps occurring when running the site only with WPML and String Translation which could mean that the Child Theme is causing the issue.

Could you please make sure to save custom changes that you have taken inside the UDesign Theme Options, especially CSS changes? Please save them to the child theme's CSS file.

After that please let us try to change to the parent theme and test if this solves the issue.

Please only make sure to at least change your custom CSS; as it could get lost when switching the theme.

Let me know once is done by replying to on ticket.

Also, please try deleting any server cache, if applicable.

If none of this will clarify the source of the issue, I might once take a complete copy of the site and consult our Second-Tier Support Team.

Best regards
Andreas

Hello,

I saw the issue on your site even with other plugins that use a higher amount of strings.

For example, when scanning the Child Theme, which has few strings, there was no issue.

It seems to me to be an issue when a given high amount of strings is about to get scanned.

The odd part is that I can no longer confirm the issue on localhost. (See screenshot)

Now, usually in such a case, I would guess there is a conflict between WPML and hosting-specific must-use plugins.

Could you please test this, by renaming the mu-plugins folder inside the WordPress Plugins directory? This should disable those plugins. After testing rename the folder and it will enable the plugins again.

Further, would you be able to set up a staging site and provide admin and FTP access so that I can run another debug on your similar hosting plan and server environment?

If so, take note that the private reply form is enabled again.

Best regards
Andreas