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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 1 voice.

Last updated by Andreas W. 3 weeks, 4 days ago.

Author Posts
November 29, 2024 at 12:32 pm #16459462

michelZ-3

Background of the issue:
I am trying to have my ecommerce site, which is mainly in Italian, translated into English using WPML. The main language is set as Italian. I purchased WPML to translate the site into English. The issue can be seen at: hidden link

Symptoms:
WooCommerce is always shown in English even when the selected language is Italian. The settings are set correctly, but if I deactivate the plugin, everything goes back to normal.

Questions:
Why is WooCommerce displayed in English even when Italian is selected as the language?
How can I ensure WooCommerce is displayed in Italian on both the backend and frontend?

November 30, 2024 at 11:12 am #16461840

michelZ-3

I find it shameful that I don't even get a response after more than 22 hours. Your plugin has created a lot of problems for my site, despite being declared compatible with the theme I use. Very bad customer service.

November 30, 2024 at 7:33 pm #16462256

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

We would like to offer our apologies for the delay in answering on your request, as we were handling a higher amount of support requests in the last week.

This is a known issues that occurs in WordPress 6.7.1.
https://wpml.org/errata/missing-translations-on-front-end/

Take note, that WooCommerce will soon release an update solving this issue. Other theme and plugin developers have released or will release further updates for this issue.

For WPML Multilingual CMS we have solved the issue on the latest version.

For WPML String Translation you can find a workaround here:
https://wpml.org/errata/wordpress-6-7-mo-files-not-loaded-and-leading-to-missing-translations-on-front-end/

Best regards
Andreas

The topic ‘[Closed] The main language is set as Italian. WMPL however forces WooCommerce to be in English even when Ital…’ is closed to new replies.