Woocommerce product filters without translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with WooCommerce product filters not showing up in a secondary language when products are set to "use translation if available or fallback to default language" and attributes are not translated.
Solution:
1. We recommend checking our compatibility page to ensure there are no known incompatibilities with your current plugins.
2. Consult our documentation on setting up a multilingual WooCommerce store.
3. Adjust the setting for untranslated attributes in WPML → Settings to ensure they display correctly when using the fallback option.
4. If products or attributes are already translated, ensure that all remaining attributes or products are also translated.

If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.

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Tagged: WCML

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 10 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
January 22, 2024 at 12:38 pm #15211361
robbertv-5	Hi, I have seen a dozen of posts about problems with the Woocommerce product filters that don't show up. Within these posts dozens of link and explanations to other posts. I'm totally lost, i just like to find some info from the wpml team how to make this work. Is there a WPML page that focusses on these specific Woocommerce filter settings? Not the global info, i have seen that before. Really explaining how this works. Or which Woocommerce or third party filter plugins works? Because it is not clear to me if i have a second language and my prods are set to "use translation if available or fallback to default language" and my attributes are not translated, wil these attribute filters show up in my second language. I use the standard Woo attribute filter widget. Help i'm lost, how does this work? Regards Rob
January 23, 2024 at 1:20 pm #15216904
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello Rob, I'm sorry to hear that you've been having trouble with WPML. There could be a variety of different reasons for this, including third-party plugins or other factors that are difficult to diagnose without more information. Before we dive into troubleshooting, I want to point you towards some helpful resources that may be able to address your issue more directly. Firstly, we have a compatibility page where you can check if any of your plugins are known to be incompatible with WPML https://wpml.org/plugin/. We also have a general page that provides guidance on how to set up a WooCommerce store with multiple languages and currencies https://wpml.org/documentation/related-projects/woocommerce-multilingual/. To give you a better idea of how things work, I've created a small demo for you with a standard filter. If you've selected the "Translatable - use translation if available or fallback to default language" option for your products and want to display attributes that haven't been translated, you'll need to adjust the setting for those attributes in WPML → Settings (see images). If you've already translated your product or the attribute assigned to it, this method may not work for you and you'll need to translate the remaining attributes (or products). Finally, if you're still having trouble, you can review the attribute filter here hidden link.
January 23, 2024 at 1:48 pm #15217342
robbertv-5	Hi Andrey Thank you for explaining. Maybe it is wise you add the explanation above to the Woocommerce page. This is something like b2b shops need. They use simple Woo order forms. That's why a lot of b2b sites keep the products in the default language. Also there is a lot of problems with the Lookup table update. 'Enable table usage Use the product attributes lookup table for catalog filtering' It needs to be disabled. Because WPML cant work with it on some of my sites? Is there any update in this? You can add that also to the Woo page. It's a stumble upon each time. 😉
January 23, 2024 at 7:49 pm #15218701
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	It is a good point. Our team is constantly working on documentation. I am sorry, I am unaware of the last issue you mentioned. In order for me to better assist you, would you please provide a detailed explanation of the issue you are experiencing? In some cases, screenshots can help clarify any confusion or miscommunication. If you would like to provide a screenshot, please use the "upload an image" feature located below the comment section.
January 24, 2024 at 9:07 am #15220499
robbertv-5	I did manage to do the fix. But i don't want another topic where somebody else must dive in to fix his problem. We need to know when wil wpml finally support the new data look up table? And add all this information to the Woo documentation page. Because all basic is there, but the problems where everybody is writing topics about this info is missing. Thanks for support hope it wil added soon 😉
January 24, 2024 at 11:12 am #15221223
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for providing us with your feedback. After checking our internal system, I could not find any open issues regarding the Product lookup tables. I understand that you may not want to go into further detail, but to ensure that your issue receives the necessary attention, please consider opening a new ticket and providing a detailed account of your problem. I wanted to let you know that we are continually improving the WPML and Woocommerce experience, as well as our site documentation.
January 24, 2024 at 11:13 am #15221246
robbertv-5	Its here https://wpml.org/errata/woocommerce-6-3-the-new-product-attributes-lookup-table-is-not-populated-for-products-in-secondary-language/ Thanks for all Andrey my issue is resoved
January 24, 2024 at 11:18 am #15221276
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you, Rob. This should be fixed already. If you are facing an issue that is still unresolved, you are welcome to open a new ticket. Have a nice day 🙂