Woocoommerce Bookings - New Booking Notification and Pending Confirmation Email

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Compatibility, WCML

This topic contains 0 replies, has 1 voice.

Last updated by carloC-8 19 hours, 48 minutes ago.

Assisted by: Itamar.

Author	Posts
April 3, 2025 at 8:50 am #16890521
carloC-8	Background of the issue: I am using WooCommerce Bookings with WPML, and I want my customers to receive booking confirmation emails correctly. Currently, they receive two pending confirmation emails, one in Italian and one in English, but they are the same email. I have been in contact with WooCommerce support regarding another issue where the New Booking email notification is not sent to my admin when a customer makes a booking. WooCommerce support suggested contacting WPML for assistance, as they have had similar issues before, as noted in this link: https://wpml.org/errata/woocommerce-bookings-multiple-booking-confirmation-emails-sent-for-each-language/. Symptoms: Customers receive two pending confirmation emails in different languages, but they are the same email. Additionally, the New Booking email notification is not sent to the admin. In the screen attached this customer made 2 bookings and only one New Booking mail was sent to my admin. Questions: Why are customers receiving two pending confirmation emails in different languages? Why is the New Booking email notification not being sent to the admin?
April 3, 2025 at 10:43 am #16891457
carloC-8	Hi, Since I 've some issues with my staging site, I've tested it in first place in troubleshooting mode with Health Check & Troubleshooting plugin . This is the screen with the results. It seems to work right. Anyway since I didnt activated Woocommere Booking but only Woocommerce, I dont understand why I still can see the bookable products. Let me know what do you think Thank you Davide
April 3, 2025 at 11:26 am #16891658
carloC-8	Actually now I remember that I didn't choose a date on the calendar. So it's ok that it worked with simple products. At least now we know.
April 6, 2025 at 7:55 pm #16901937
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Davide. It is not clear to me, so please let me ask. Is the problem with the Woocoommerce Bookings plugin now solved on your site? Regards, Itamar.
April 7, 2025 at 8:44 am #16902915
carloC-8	Hi, No, I did not resolve it yet. My site keeps sending duplicate Pending Confirmation emails to customers and occasionally (about half the times) not sending New Booking emails to my admin. I only tested by troubleshooting mode with Health Check & Troubleshooting plugin and it seemed to work with Woocommerce Bookings deactivated. I attach some screens of my wpml post type translation settings. Can you help me find a solution? Thank you