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[Closed] WPML detects wrong website when activating license

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This topic contains 3 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 7 months ago.

Assisted by: Christopher Amirian.

Author Posts
September 1, 2023 at 8:29 am #14325047

germaneK

I am trying to: Activate license and start translating

Link to a page where the issue can be seen:
hidden link

I expected to see:

Instead, I got:

Screenshot_1.png
September 4, 2023 at 7:44 am #14334173

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Would you please re-register WPML?

- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the Unregister link.
- Click the "Register WPML" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Screenshot:

hidden link

For more information:

https://wpml.org/faq/install-wpml/#register

After that, if the pop up shows and you still want to use WPML on another website, please click the COPY option.

https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

Thanks.
September 4, 2023 at 7:54 am #14334215

germaneK

Hello, re-registering isn't working. I have tried it multiple times already
September 5, 2023 at 2:30 pm #14345457

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

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