Can not see Prepaid Credits

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Tagged: ATE

This topic contains 3 replies, has 2 voices.

Last updated by Egils Grikis 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 19, 2022 at 6:04 pm #12272755
Egils Grikis	I can not see my Prepaid Credits. I see only Pay-as-You-Go ones hidden link hidden link
October 19, 2022 at 7:13 pm #12273151
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Our Debugging Procedures I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Please make a backup of the site files and database before providing us access. - If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link I will be waiting for your response. Kind regards, Mihai Apetrei
October 19, 2022 at 8:27 pm #12273731
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for the credentials. If you go here (hidden link), on the top-left area, you will see that there are 8336 credits available, which is exactly what it shows in our system, too. So that is the correct amount (there were 10k credits that I added in our other ticket before and some of the credits have been used since then). I'm also attaching a screenshot below. Mihai

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.