Please try the following with one of your shipping methods to see if this works:
- Change your admin language to "English"
- Go to Woocommerce Settings and enter the shipping method name in ENGLISH
- Then go to String Translation and translate this label/name to GERMAN
When you now do the order process, are you able to see this shipping name now in the correct language?
I have found with some processes in Woocommerce, it only works if you configure the Woocommerce options in English. Please give this a try with one of your shipping methods and let me know if it works or not.
Thank you for your feedback.
Unfortunately, your solution did not work.
I changed the language in backend to English (which is not the origin language in WPML, German is): hidden link
And named the shipping methods in english: hidden link
Then found and translated them in string translation: hidden link , hidden link
But the strings won't be translated in frontend. Only the text added in WooCommerce Settings (now english) is output in all languages, ignoring any and all translations from string translations: hidden link
Sorry for the delay - I am now back in the office.
1. Temporary Access to your system
Please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem. The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.
2. If required, do I have your permission to temporarily deactivate non-WPML plugins except for Woocommerce? If not, could you please create a Duplcator snapshot of your site as per this article so I can work on the issue locally? https://wpml.org/faq/provide-supporters-copy-site/
Thanks for your duplicator. I installed it on a local server and then upgraded all plugins to their latest levels. WIth these actions, I am seeing the translated texts (see image).
Thank you for your feedback.
I did updated everything as you advised, unfortunately that didn't help either.
Based on the screenshot (of the german translation), I suspect it didn't help on your local copy either.
Also on our staging installation (which is now updated) the german translation is correct but the english does not work.
Screenshot of german: hidden link
Screenshot of english: hidden link
Now you can experiment on our staging installation as well.
Find it under: dev.blashaus.ch
Please check your staging site. It currently has the Storefront theme activated and one product translated. (Selma)
- I have deactivated 2 plugin that seem to be interfering with testing.
- I also had to translate the product base to DE
With these changes, the following happens.
- With a duplicated product "Selma", the shipping methods are translating and appearing as expected.
- With a non-translated/non-duplicated product "Amati", the shipping method is not translating.
So it seems this is the heart of the issue.
The next step would be to try to replicate this behaviour on a fresh sandbox but I wanted your confirmation on this on your site first. Unfortunately, when I try to test this with your regular theme, I get a system error and I am not sure why... there are 2 copies of your theme in the site so perhaps one is not valid or perhaps it requires one of the deactivate plugins to be activated.
I wait for your response and will prepare a sandbox site in the meanhwile.
I can confirm your findings.
However, I fail to see a connection between the content of the cart and the translation of the shipping name string on the cart and/or checkout page.
But I understand, this is suggesting the further direction of your investigation.
Yes, the theme is dependent on a few plugins (at least ACF Pro and Standard Plugin für Projekte der WebKinder).
In your case, with the Amati product, I have temporarily increased the quantity for sale to be 2.
Now, if you execute a change of language on the cart of checkout page AND ALSO update the cart qty, you will see the shipping titles change to the correct language.
Video: hidden link
This is simply to illustrate that the problem on your site is the same as the one which has already been reported.
The workaround, as there has not been a fix delivered yet, is to duplicate your products to the target language to avoid this issue as we have done with the "Selma" product.
We will translate/duplicate all the products and instruct our client to do so every time they add a new one.
What do you propose can we do, to bring it back to your developer team's attention. The ticket you directed me to is already one year old and the bug has clearly not been addressed yet.
