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[Waiting for user confirmation] During a Translation I click on a lement to translate and the whole page goes blank

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Supporter timezone: Europe/Kyiv (GMT+03:00)

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This topic contains 5 replies, has 1 voice.

Last updated by Andrey 5 days, 9 hours ago.

Assisted by: Andrey.

Author Posts
April 3, 2025 at 5:24 am #16889715

deepakD-2

Background of the issue:
I'm working on a translation and have completed 27%, but when I click on another element to translate, the entire translator goes blank. Link to a page where the issue can be seen: hidden link

Symptoms:
During a translation, I click on an element to translate and the whole page goes blank. I expected to see the translation interface as it was working before, but instead, I got a blank page.

Questions:
Why does the translation page go blank when I click on an element?
How can I fix the issue of the translator going blank?
April 3, 2025 at 3:44 pm #16893651

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello,

This is happening because of an issue on our end. We're already about to deploy the fix for it so I greatly appreciate your patience on this.

In the meantime I deeply apologize, we're doing our best to have things sorted ASAP.

Regards,
April 4, 2025 at 9:53 am #16896586

deepakD-2

can you tell me how soon you guys can fix it
April 4, 2025 at 10:24 am #16896649

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I appreciate your patience. Could you please test it again to see if it works for you? It should have been fixed already.
April 4, 2025 at 10:27 am #16896668

deepakD-2

still the same
April 4, 2025 at 10:30 am #16896786

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for your feedback.

Please try these steps:

1. Update the original page and save it.

2. Navigate to the WPML translation editor.

If this is still the same, I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.