Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that translations do not update instantly, and this issue persists even in a minimal environment. It affects both pages and posts. Additionally, the client receives a message stating, "Translation successfully completed. Please return to your site manually, as we couldn't redirect you automatically."
Solution:
We accessed the client's website and performed the following steps to verify the issue:
1. We navigated to the Pages tab and opened the editor for a specific page.
2. We edited the Spanish translation of the page, changed the title, and saved the changes.
3. We then checked the corresponding Spanish page and confirmed that the changes were reflected instantly.
We recommend the client to verify if the website is functioning correctly now. If the issue persists, we suggest recording a video demonstrating the problem using Loom, which is free and easy to use.

If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 9 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 5 months, 4 weeks ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
May 27, 2024 at 12:26 pm

romainO-2

Translations do not update instantly. Issue persists with minimal environment, according to the client. Happens for pages and posts.

Clietn: I often get this message "Translation successfully completed
Please return to your site manually, as we couldn't redirect you automatically"

May 27, 2024 at 1:41 pm
May 27, 2024 at 4:21 pm #15675090

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I accessed the website you sent and saw that the translations are being updated instantly. Here's what I did:

1. I went to the Pages tab and opened the editor for "hidden link";
2. I opened the editor for the Spanish Translation, changed the title to "Sectores test" and saved;
3. I checked the page "hidden link" and saw the change;

Can you please check if the website is working as it should? If not, please send me a video reproducing the error. You can use Loom, it's free and easy to use 🙂

hidden link

May 31, 2024 at 3:12 pm #15693162

romainO-2

Hello,

Sorry I did not see the notification for your reply.

Here is a video : hidden link

Until 2'40, everything works well, but from this moment, I can't make the last string added in french display in other languages.

May 31, 2024 at 5:31 pm #15693594

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

Thank you for sharing the video, I was able to see the error now. Please make a full website backup, go to WPML > Support > Troubleshooting and click the buttons I marked in the screenshot.

Note that the dropdown must read "Pages", as per the screenshot. Also, don't forget to check the checkbox before clicking on "Clear language information and repopulate fields". Let me know how it goes.

June 3, 2024 at 3:22 pm #15698414

romainO-2

Hello,

I don't receive notifications for your messages (can you copy next answers so rom.olivier@gmail.com ?) and I cannot see any screenshot in your message.

June 3, 2024 at 3:30 pm #15698426

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Can you check the screenshot now?

As for the notifications, they-re automatic and I can't activate them from here. Please check https://wpml.org/account/account-preferences/ and https://wpml.org/account/account-settings/ to see if everything is correctly set-up there. If so, please logout and login again, to see if you'll start to receive the notifications. I appreciate your patience.

Troubleshooting _ Insuco _ WordPress.jpeg
June 3, 2024 at 8:37 pm #15699314
romainO-2

Hello,

The notifications are well checked. It's the first time I have trouble receiving them.

Concerning your fix, it seem to have worked, so I have reactivated theme and plugins. There is some kind of "styling bug" on the english language only (please see captures and this URL : hidden link and compare with other languages).

By the way, in the translation editor, is there a way to automatically display strings that are not translated or not checked yet ? Because there is often some strings whose translation disappear and that would be very convenient to display only them (like we could in the classic translation editor) rather than having the scroll all the page down, especially when it is long ?

New threads created by Lucas Vidal de Andrade and linked to this one are listed below:

https://wpml.org/forums/topic/split-styling-options-in-translations/

Capture d’écran 2024-06-03 à 22.31.00.png
Capture d’écran 2024-06-03 à 22.30.51.png
June 4, 2024 at 5:08 pm #15703583

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I'm glad that the initial problem was resolved. It was probably a mismatch between local and ATE IDs. Can you please mark it as resolved?

As for your other request, I opened a new ticket for it. This way, we can analyze issues separately and make it easier for other users to find it later. I'll answer you there as soon as I have new information:
https://wpml.org/forums/topic/split-styling-options-in-translations/

Regarding your last question, we don't offer this option. You can scroll and check the empty fields. If you like, I can also open a new ticket to take a better look. Please let me know. Let's see if the notifications work properly with the new ticket. It might be a one-time-thing.

June 5, 2024 at 6:39 am #15705066

romainO-2

Sorry, last request.
This was to test the fix on a staging site (clone of the original site) before apllying on the live site hidden link
I have to proceed the same way on the live site ?

June 5, 2024 at 5:34 pm #15708282

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Yes, you can perform the same steps on the live website. Don't forget to have a full website backup before proceeding 🙂