[Resolved] Greenshift not showing translations

Update,

Had some issues at first until I realized WPML was registered with an incorrect site key. After resolving that, I started looking around. There is a small issue, I seem not to be set as a translator so I have limited access. Could you add me?
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Also, if you could provide a Duplicator package in the meantime so when we are ready we can escalate this quickly, that would be great.

Update,

I have escalated this to our 2nd tier team.
I will update you as soon as they get back to me and I have news.

Okay, good news.

The development team have found the issue. It seems like the WPML configuration in Greenshift was incorrect, thus missing the "Advanced Heading" block.

They registered only the Advanced Header block's attributes, which is useful when content is dynamically rendered on the frontend, like so:

<gutenberg-block type="greenshift-blocks/heading" translate="1" label="Advanced heading">
	        <key name="text" />
	        <key name="textbefore" />
	        <key name="textafter" />
	        <key name="headingContent" />
	        <key name="customAnchor" />
	        <key name="subTitle" />
			<key name="animatedText">
				<key name="*" />
			</key>
<gutenberg-block>

However, the block content was already generated in the backend and stored as HTML. Hence, the solution was to update the configuration to also register and translate the HTML content.

Final solution, which you can see worked on the test site as well, is this:
- Go to WPML -> Settings -> Custom XML Configuration
- Add the following code there (in order to override the default Greenshift configuration)

<wpml-config>
  <gutenberg-blocks>
    <gutenberg-block type="greenshift-blocks/heading" translate="1" label="Advanced heading">
      <xpath>//*[contains(@class, 'gspb_heading')]</xpath>
      <key name="text" />
      <key name="textbefore" />
      <key name="textafter" />
      <key name="headingContent" />
      <key name="customAnchor" />
      <key name="subTitle" />
      <key name="animatedText">
        <key name="*" />
      </key>
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

- Make a small change to the "Front Page" template, so it is resent to translation
- Translate it

Now, this solution resolves this issue with the "Advanced Heading", however the same may occur with other blocks of theirs.
You should reach out to them and request them to update their wpml-config.xml file to use this updated configuration, and check if any of their other blocks also need to be updated accordingly.

If your run into any issues, please don't hesitate to reply here.

Well, since this is a separate issue, we need to split it into a separate ticket. Our company policy is to keep it to one issue per ticket, that way every thing is very clear and organized.

I suspect the solution will be very similar, however it is still best to split. Me or one of my colleagues will answer your there.