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This topic contains 4 replies, has 4 voices.

Last updated by Mihai Apetrei 1 year, 3 months ago.

Assisted by: Mihai Apetrei.

Author Posts
August 28, 2023 at 2:31 pm #14301573

lucB

Tell us what you are trying to do?
When I use the "Transfer to your client" option, my client will have to pay 39 USD per year instead of 99 USD, but will he also be able to manage his website automatic translation credits? And will he also receive the 90,000 free credits that he would receive with a full account? And will we receive a referral commission for credits he purchases?

Is there any documentation that you are following?
https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

August 29, 2023 at 6:30 am #14304071

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for contacting us.

End users have full access to WPML’s automatic translation feature with your account. This means:

- You can purchase automatic translation credits
- You can assign credits to your site
- You can sign up for pay-as-you-go
- You can translate your site’s content automatically.

If your developer left any automatic translation credits assigned to your site when they transferred the account to you, the credits transfer to you as well.

Unlike other WPML accounts, end-user accounts do not receive free automatic translation credits upon renewal. They do not receive commission for credit purchases.

- https://wpml.org/purchase/paying-wpml-renewal-for-my-site/

Hope this helps, let me know if any other questions.

Regards,
Drazen

August 30, 2023 at 1:11 pm #14314031

lucB

Just to be clear, the agency account will not receive commission for the purchase of credits by the customer account, only 20 USD per for the yearly renewal?

August 30, 2023 at 7:31 pm #14315929

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-05:00)

Correct, you will not receive commissions for purchase of credits, but you will receive €20 credit on your yearly account renewals. This documentation may help clarify further:
https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

August 31, 2023 at 11:29 am #14319923

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Please check my colleague's last response above.

I am assigning this ticket back to you, please mark it as resolved if your questions were answered.

Have a lovely rest of the day.

Mihai