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This thread is resolved. Here is a description of the problem and solution.

Problem:
I have this message aleatory:
WPML plugin cannot connect to wpml.org

When I go to check in "installer support" and "check now" the message is gone, but after that it's appearing again.

Solution:
This is often a temporary connection issue. Please try the following steps to force another check to clear the notice:

1. Go to ​​Dashboard > Updates
2. Click the "Check again" link

If this didn't help, please check if you see any errors in WPML > Support > Installer Support > Installer log.

Kindly check the following guide for more details about each error and what actions you can take: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#check-the-installer-support-log

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 8 replies, has 2 voices.

Last updated by marcoR-2 1 year, 10 months ago.

Assisted by: Mohamed Sayed.

Author Posts
June 2, 2023 at 5:50 pm #13763367

marcoR-2

I have this message aleatory:
WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

When I go to check in "installer support" and "check now" the message is gone, but after that it's apearing aghain

June 4, 2023 at 5:54 am #13765275

Mohamed Sayed

Hi,
Thanks for contacting WPML support.

This is often a temporary connection issue. Please try the following steps to force another check to clear the notice:

1. Go to ​​Dashboard > Updates
2. Click the "Check again" link

If this didn't help, please check if you see any errors in WPML > Support > Installer Support > Installer log. Please check the following guide for more details about each error and what actions you can take: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#check-the-installer-support-log

Let me know please how that goes.

Kind regards.

June 5, 2023 at 1:32 pm #13771483

marcoR-2

Hi!
I already did that. I still have this message aleatory.
What else can I do? Can be related with memory?
I have set it ap at 128

June 5, 2023 at 3:04 pm #13772435

Mohamed Sayed

Please contact your hosting provider and ask them to whitelist the following domains then click the "Check now" button again and see if that helps:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

If the message appears again, could you please try the following steps?

1. Go to your account page (https://wpml.org/account/sites/)
2. Delete the key for the site
3. Go to plugins-> Add new-> Commercial tab
4. Click on "Unregister WPML from this site"
5. Click on "Register WPML"
6. Click on "Get a key for this site" (Kindly check the attached screenshot)
7. Use the new key to register the site

Get a key.png
June 5, 2023 at 3:04 pm #13772459
marcoR-2

Something else. I could enter to my error log and I have also that:
[04-Jun-2023 02:07:30 UTC] PHP Deprecated: preg_match(): Passing null to parameter #2 ($subject) of type string is deprecated in /usr/home/myweb.com/web/wp-content/plugins/sitepress-multilingual-cms/lib/mobile-detect.php on line 562

New threads created by Mohamed Sayed and linked to this one are listed below:

https://wpml.org/forums/topic/split-php-deprecation-notice/

June 5, 2023 at 3:15 pm #13772709

marcoR-2

Is WPML php8 compatible?

June 6, 2023 at 8:44 am #13776453

Mohamed Sayed

For better support, we handle one issue per ticket so I created a new ticket for the other issue you mentioned.

Kindly mark this ticket as resolved if the admin notice is gone and we will continue the discussion here: https://wpml.org/forums/topic/split-php-deprecation-notice/

June 6, 2023 at 9:21 am #13776965

Mohamed Sayed

Regarding the question about PHP 8, our dev team implemented support for it in WPML since version 4.4.7 https://wpml.org/changelog/2020/12/wpml-4-4-7-compatible-with-wordpress-5-6-and-php-8/