Our backend has been very slow since the WPML update and we see that it is also due to WPML. What can we do to have the performance as fast as before as well?
First of all: Was it correct to write down the first time, because you can see two different times (picture attached), I always wrote down the first time.
Regarding the performance issue: What do you recommend then? The performance issue only exists, since one of your colleagues installed a duplicate plugin and worked in our wordpress. The plugin was already deleted, teh performance issue stayed.
I didn't mention the 0.73s time, since that is the time when using the 2020 theme and not Betheme, you should compare it when using your theme.
Also, the duplicator plugin will not cause such an issue, so I am pretty sure it was not caused by this.
In short, let's summarize this, so please share the time that happens when using WPML and on what pages this happens, and the load time when WPML is disabled.
From there I will probably proceed further to check and provide more insight on why it happens and what we can do.
Unfortunately, there is a big difference depending on which laptop I use.
With my work laptop, everything is much slower than with my personal laptop.
But still, that shouldn't be the case.
With the work laptop, some of the pages don't load at all, it's that slow. An example with and without WPML plugin.
Without WPML my work laptop is already much faster.
I hope you can understand why we can not consider the issue when using different laptops or devices.
As per the results you provide, let me have a look.
Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.
Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.
I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.
I would need to access both your site's wp-admin and FTP account, if possible.
I have enabled the private username and password fields in your next reply.
I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.
You can safely add your information into these fields.
