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This topic contains 6 replies, has 2 voices.
Last updated by abbasG 1 year, 5 months ago.
Assisted by: Osama Mersal.
Author | Posts |
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November 14, 2022 at 6:06 pm #12457313 | |
abbasG |
Tell us what you are trying to do? Translate products using woocommerce multilingual link. I have installed successfully WooCommerce Multilingual plugin. Is there any documentation that you are following? WPML guidelines and youtube. Is there a similar example that we can see? No. What is the link to your site? hidden link |
November 14, 2022 at 6:16 pm #12457369 | |
abbasG |
I have the latest WPML installed and installed WooCommerce Multilingual & Multicurrency (when I go to plugins -> add new -> commercial. However, when I go to support, I don't see woocommerce installed, see also attached. I can't translate products. Getting critical site error message - see attached. I get the feeling, I am almost there, just need to fix a small issue. |
November 15, 2022 at 8:04 am #12460157 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. 1) I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Your next answer will be private, which means only you and I can access it. ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. 2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/) You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line: /* Memory Limit */ define('WP_MEMORY_LIMIT', '256M'); define( 'WP_MAX_MEMORY_LIMIT', '256M'); Thanks for your cooperation Regards, |
November 15, 2022 at 8:42 am #12460417 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi Abbas, Could you please check the username because I got an error message? (Error: The username *** is not registered on this site. If you are unsure of your username, try your email address instead.) Thanks, |
November 15, 2022 at 12:52 pm #12463417 | |
abbasG |
Hey Osama, Apologies for the earlier message. I did not set the user active. I have now set it active and changed the password, see private email for details. Thanks, Abbas |
November 15, 2022 at 12:55 pm #12463493 | |
Osama Mersal Supporter
Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00) |
Hi Abbas, Thanks for the access details. I've checked your site and the WooCommerce Multilingual is active but not configured. Could you please configure it and check if that fixed the issue? (Kindly check the attached screenshot) I hope this helps you. If you need further info, please let me know. Best regards, |