Hello,
the issue you are having might have to do with slug mismatch. all your product slugs mu agree, please see m examples attached
Screenshot 2022-11-25 at 09.25.18.png
Screenshot 2022-11-25 at 09.25.49.png
English product
Screenshot 2022-11-25 at 09.30.02.png
Polish product
Screenshot 2022-11-25 at 09.30.13.png
WPML > Settings > Post Types:
Screenshot 2022-11-25 at 09.28.19.png
Do you recall any changes on your site related to this?
Or did you change the primary language of your site?
I'm trying to understand why these slugs don't match on your page.
You can try to resave your permalinks or open a ticket on our support forum and provide the screenshots from all the places I shared on my screenshots.
Agnes
Do you recall any changes on your site related to this? NO
Or did you change the primary language of your site? NO
I tried resaving permalinks, but that did not solve anything:
see screenshot.
then compare:
hidden link
to
hidden link
Can someone at WPML log in to the WP-admin, and solve this? Really, we should not even have to spend so much time on this error that obviously is a usability issue of WPML.... PLEASE FIX THIS
Hi Jelle,
Sorry for the late reply due to the higher queue during the weekend.
1) Please go to WPML > Support > Troubleshooting page, then click the following:
- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations
❌ Please make sure that you have a full database and website backup before trying the above ❌
2) If that didn't help and you still see the same issue, please provide me with temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link
