[Resolved] Selecting language for translation redirects to different page

Hi,

Before your ticket is assigned to one of my colleagues, I'd like to guide you through some initial debugging steps to speed up the support process.

Could you please follow the below steps and see if this resolves the issue:

1. The current WP Memory Limit on your site is 40MB. The WP memory limit needs to be increased, it's different from PHP memory. PHP memory is fine but WordPress uses 40MB as default in your site. The minimum requirements for WPML are 128MB: https://wpml.org/home/minimum-requirements/

Please add this line to your wp-config.php file to increase WP memory, wp-config.php file is located in the root of your WP install:

/* WP Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

You can add it anywhere in your file. I recommend placing it right before the following line:

/* That's all, stop editing! Happy blogging. */

2. We have recently released WPML 4.6.15, please take a backup of your site and update it to the latest version. You can update it from Plugins >> Add New page, click the Commercial tab, and then click the “Check for updates” button. Here is the screenshot for more details:
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

3. Please ensure the status of the secondary language pages are set to "Published" and not "Draft." Here’s how you can confirm this:
- Go to the Pages >> All Pages page.
- Switch to the secondary language using the admin language switcher and check if they are set as "Draft." as you can see in the attached screenshot.
- If they are, navigate to WPML >> Translations and approve the translations to set them as "Published." You can find more details in this guide:
https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/#approving-and-canceling-multiple-translation-reviews-at-once

4. If the secondary language page is published, please try to open the default language page in Edit mode and make sure it shows the pencil icon and not the plus(+) icon as you can see in the attached screenshot.

5. Resave permalinks from the Settings >> Permalinks page by pressing the Save Changes button.

6. Clear all sorts of cache from your site/server/CDN and see if this resolves the issue.

Please let us know the results,
Thank you

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

Hi,

1) Thanks for the access details. I checked the page using the incognito window, and it works correctly. (Kindly check this hidden link">screenshot)

2) I checked the hidden link">main menu, and it's not translated. Please translate it and check the URLs.

Best regards,
Osama

Hi,

The parent menu items are Custom Links, which need to be translated. Please check this guide to know more about menu translation.

Best regards,
Osama

Hi,

Yes, you need to translate the menu in order to translate this URL. You can use the WPML-> WP Menu Sync option. Please check the menu translation guide. (https://wpml.org/documentation/getting-started-guide/translating-menus/#easy-customizable-wp-menus-sync)

Best regards,
Osama

Hi,

Thanks for your reply. If this workaround fixes the issue for you, it's okay. However, that's not the recommended method of translating menus.

Best regards,
Osama