Shipping rate by currency

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to set a fixed shipping price in a different currency using WPML on your WooCommerce site, but the price is being converted as if it were in the base currency. This issue arises due to a conflict between the exchange rate settings of the plugin and the WPML multi-currency settings for the same region.
Solution:
We recommend first ensuring that there is no conflict in the exchange rate settings that might affect the fixed price in another currency. You can try the following steps:
1. Disable all non-WPML plugins and switch to one of the default themes to check if the issue still persists.
2. Ensure that your exchange rate settings do not conflict with WPML's multi-currency settings. Specifically, check if setting an exchange ratio of 1:1 resolves the issue, as it did in your sandbox environment.
3. Always create a backup of your site (both files and the database) before making any updates or changes.
If these steps do not resolve your issue or if the solution becomes irrelevant due to updates or specific use cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Last updated by lenkaS-2 3 weeks, 3 days ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 6, 2025 at 9:37 am
lenkaS-2	Background of the issue: I am trying to set a fixed shipping price in a different currency on my site hidden link using WPML. I am following the documentation at https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#setting-shipping-rates-by-currency. Symptoms: The setting of a fixed price in another currency does not work; the price is converted as if it were in the base currency. Questions: Why is the fixed price in another currency being converted as if it were in the base currency?
January 6, 2025 at 10:30 am
January 6, 2025 at 11:29 am #16566153
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I have created a test site to debug this issue further, can you please install the plugin here and see if you can replicate the issue on the test site. hidden link Remember this is a public demo site so only add demo content. Thanks
January 6, 2025 at 1:07 pm #16566438
lenkaS-2	I added the plugin and set up 1. product which has set price for germany to 75 and regular price is 100
January 6, 2025 at 1:09 pm #16566454
lenkaS-2	I also set a dev/test copy of my web: hidden link the credentials are the same as for live site. You can do whatever you want on this copy site.
January 7, 2025 at 4:21 am #16567928
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Lets focus on the sandbox site, I see even if I disabled the shipping zones, the prices can be set manually, is that correct? Also, I couldn't see the prices working on the sandbox site when trying to checkout from German, can you check? Lets try to replicate the issue on the sandbox so I can send this to our compatibility team. Look forward to your reply. Thanks
January 7, 2025 at 1:55 pm #16569817
lenkaS-2	I try to set some fictional prices and it looks, that on sandbox site is everything working as it should.
January 7, 2025 at 3:53 pm #16570700
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Since it works on sandbox site, Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not on your site? Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice. Look forward to your reply. Thanks
January 8, 2025 at 8:35 am #16572390
lenkaS-2	I found the problem - it in settings of Exchange rate - if it is set for example 1USD = 1EUR - then it works - so the problem is in conflict of the exchange rate of the plugin with wpml exchange rate. I will consult this behaviour with my colleagues.
January 9, 2025 at 3:37 am #16575910
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Sure, let me know how it goes.
January 9, 2025 at 9:50 am #16576884
lenkaS-2	There definitely is conflict in the settings of this plugin (conversion rate for region) and multicurrency settings of wpml for the same region. For our purpose it is ok, we can have exchange ratio 1:1 but someone else could have trouble.