Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 -
- 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 -

Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: 

This topic contains 0 replies, has 0 voices.

Last updated by Dražen 2 days, 1 hour ago.

Assisted by: Dražen.

Author Posts
March 25, 2025 at 9:16 am #16855586

hassanM-11

Hi,

Could you please check why Property listings are not appearing on the homepage or any other pages after translation. I have pinned featured properties to display in the website's header as a hero slider, its showing well in English website hidden link but none of the properties are showing up in the header in Arabic version.

Looking forward to your assistance.

Thanks

March 25, 2025 at 9:18 am #16855606

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

as for the Property listing issue, let's further check it in this ticket.

Please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

March 25, 2025 at 11:27 am #16856977
hassanM-11

Hi,

As per your request, I have created your user account, and you can now log in to the website to check the integrations.

Additionally, I’d appreciate it if you could confirm the number of words we need to translate per language. Based on your website's word-count and credit estimation, translating 187,500 unique words on our website into four languages would require approximately 1.5 million credits, costing around €512 (screenshot attached).

We plan to translate our website into Arabic, Azerbaijani, French, and Russian (one by one). However, there is no option for a customized package of purchasing 1.5m credits—only the ability to switch to a Pay-as-You-Go plan.

With Pay-as-You-Go, we lack visibility on the potential monthly costs. Could you please:

1. Confirm whether our calculation of 1.5 million credits for €512 is correct?
2. Provide an estimate of how much the costs would be per month?

Looking forward to your response.

Best Regards,
Hassan

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-word-count-price/

estimated credits.png
March 25, 2025 at 12:06 pm #16857383

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello Hassan,

as I have said, we limit 1 issue per ticket to keep things clear, I have opened a new ticket for you:

- https://wpml.org/forums/topic/split-word-count-price/

I will be checking the further property translation issue and get back to you.

Regards,
Drazen

March 25, 2025 at 12:14 pm #16857430

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have checked, but I see you have not translated properties. You need to translate them by clicking the + icon, or sending them for translation via WPML > Translation Management.

I also advise reading the docs I shared in the last ticket on how to translate things from the Houzez theme and following them. hidden link

Let me know how it goes and if you still have issues withthe Properties on the homepage, after translating them.

Regards,
Drazen

Properties ‹ Al Zaeem Real Estate — WordPress.jpg