When I create a new post and add a shortcode (that has previously been used AND translated), it often (possibly always, but I can't be 100%) appears untranslated in the ATE. That is the 2nd language segment/field is empty.
Given that it has previously been translated, it should be in translation memory - but obviously, something is going on here.
Please note:
Generally, I duplicate an existing post that contains similar elements to those that I need for the new post, so NOT a BRAND NEW post.
The duplicated post may or may not have contained a shortcode that was previously translated.
To continue the issue in this ticket, please provide access to your site.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
The access details are working now. However, I can't install a plugin like Duplicator Pro or All In One Migration. (In the other ticket, you agreed to me taking a copy of your site for escalation.) Probably for security reasons, your server or a specific plugin is blocking the option to install migration plugins. Please see the attached screenshot. I also tried it by uploading the plugin from my computer, and the server blocked me.
Could you please unblock this option?
Alternatively, you can upload a package of your site to a service like Google Drive or Dropbox and share the link with me. For this, I'll enable a private message for the following reply.
Our second-tier supporter has been investigating this issue and communicating it with our Advanced Translation Editor developer. However, he now needs another example page where this problem occurs, because the hidden link">page you gave as an example seems alright now. When the second-tier supporter checked this page in the Advanced Translation Editor, he could see that all the gyg_ shortcodes are translated. He shared with me the attached screenshot.
Can you please send us an example of another page where this problem occurs?
Ok, so I beleive you took a copy of the site on the 23rd April and are using this to investigate.
On the 21st April, I updated this post and added some Get Your Guide widgets etc
EVERYTHING (INCLUDING ALL SHORTCODES) was translated - I am 100% certain of this.
hidden link
If you switch to say Italian (or look in the ATE), you will see that the first lot of 3 Get Your Guide widgets are now untranslated.
Of the second group of 3 GYG widgets - only the first is now untranslated (also assuming now a bland segment on the ATE).
The 3rd group, the middle one, is untranslated.
For another type/brand of widget display, so you can see it is not just GYG but shortcodes in general: hidden link
The Blue OMIO widget is untranslated - I can tell by looking at the search button - always says search (the top half of the widget is text so always translates from translation memory).
This remains Untranslated in ALL languages.
In the ATE, you can search for OMIO, and you will see it.
Further down, you will see another GYG group of 3 activity widgets:
The last has become untranslated in IT, DE, and ES, but NOT FR.
Here is more proof that these shortcodes WERE translated previously and are dropping out of translation memory.
1. This post was updated and translated on the 1st Feb
2. The Group of 3 GYG activity widgets - 1st activity on the left (Cinque Terre & Portovenere: Boat Tour) IS translated, and this can be seen in all languages.
3. If you go back to the 1st URL, you will see the SAME shortcode/activity widget without a translation.
Given that it was only updated on the 21st April, it should have automatically come from translation memory. This shortcode is in many articles and was first translated maybe even 9-12 months ago, and numerous times given the issue at hand, but as you can see, it was definitely translated on the 1st Feb.
Although there is the possibility that if we look tomorrow or next week it may become untranslted in past articles also.
