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This topic contains 3 replies, has 0 voices.

Last updated by Waqas Bin Hasan 6 days, 12 hours ago.

Assisted by: Waqas Bin Hasan.

Author Posts
March 7, 2025 at 12:07 pm #16788053

thomasP-102

Background of the issue:
I am using the address field to collect country information from users on my site hidden link. The country field and its options are translated for other languages using WPML, but I need the submission for the country to remain in English. This is necessary because in our synced CRM, we cannot filter by country easily as they are all imported in different languages.

Symptoms:
The country field submissions are being imported into the CRM in different languages, making it difficult to filter by country.

Questions:
Is it possible to keep the country field submission in English while using WPML for translations?

March 10, 2025 at 9:27 am #16795238

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

You can set your custom field to "Copy" in WPML -> Settings -> Custom Fields Translation and WPML 'll not translate this field but 'll copy the default language value across all languages.

Please see https://wpml.org/documentation/getting-started-guide/translating-custom-fields/#decide-how-to-translate for details.

Regards.

March 10, 2025 at 10:14 am #16795544

thomasP-102

Hi,

Thank you but the country field is inside a gravity form.

I have attached an example of the italian page. The countries in the list are automatically translated to Italian, but we need the english version of the country submitted in the entry so that it populates our CRM correctly.

Is it possible?

Screenshot 2025-03-10 at 10.08.44.png
March 10, 2025 at 1:58 pm #16796916

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates.

Generally there's no solution available for this except that you should translate the form manually and in the translation editor copy the values for that field, instead of translating automatically. If you've already translated automatically, then you can edit the translation and correct it as needed.

Please see https://wpml.org/forums/topic/disable-translation-for-country-filed-in-gforms/ for a reference.

Alternatively, there's this temporary workaround (https://wpml.org/forums/topic/how-can-i-update-gravity-forms-without-it-translating-again-all-select-values/), please see the big yellow box on top of this thread.