This thread is resolved. Here is a description of the problem and solution.
Problem: The client is experiencing issues with transferring credits to their WPML.org account. Despite loading credits and attempting a transfer, the credits have not appeared in the WPML account, and an error message stating 'Cannot withdraw credits to wpml.org, please contact support' was received. The client tried removing and re-registering their site and re-entering the key, but the issue persisted. Solution: We recommend removing the domain from your WPML account by visiting https://wpml.org/account/sites/ and then adding it again to generate a new sitekey. Please share the new sitekey with us for further assistance.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
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Background of the issue:
I am trying to transfer credits to WPML.org for my site hidden link.
Symptoms:
a significant loss in my account.
Questions:
I loaded credit to my site and then made a transfer from my site to WPML.org. However, the transfer has not arrived yet, and there is a significant loss in my account.
The error message I received is as follows: *"Cannot withdraw credits to wpml.org, please contact support."*
I removed and re-registered the site, then re-entered the key, but the connection still cannot be established. Approximately 30,000 credits were previously transferred to my wpml.org account, but they have not appeared. I'm not sure of the exact amount, but I was told the credits were sent, yet they are not visible in my account. Many Credits go but where
I deleted the site I registered from my account and then re-added the same site with a new key. However, I am unable to establish a connection, and the sending credits associated with my old key are no longer available.
I am saying ı bought cms lisans ,than I send 60k credit to aviexproduction.com
Than credit it came site .
Than I used some credit other left credit I send from site to my account .ı sent part part credit almost 30k . But these credit its not come to my account .
After that I changed the key number to try . But still not come .
I've checked and on 24 Dec 2024 I can see that you've transferred 30k back to your WPML account. Now, you should have 83650 credits on your account. I don't see any credits missing issues when I checked your account.
Sorry, my mistake. I was looking at the wrong information. Our records show you have 30k credits on your WPML account. Are you saying that you cannot see these 30k credits on your account?
On your hidden link website, you have deposited 18850 credits and used 17344 credits. The balance is 1506 credits.
Do you own this account asli69enver@gmail.com in WPML? I traced back and it looks like this account has been working on your Website hidden link and it has around 83k credits left on his account.
Could you remove the domain from your account dashboard here https://wpml.org/account/sites/ and then, add it again? Then, try adding the credits and see if it works.
Remember to update the sitekey on your Website in WP > Plugins > Add New > Commercial Tab.
