Woocommerce Analytics don't work properly

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	9:00 – 18:00	-
-	-	-	-	-	-	-

Supporter timezone: Asia/Karachi (GMT+05:00)

Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Waqas Bin Hasan 8 months, 3 weeks ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
August 1, 2023 at 2:08 pm
Klaus Eder	Woocommerce Analytics don't work properly as I need so switch between languages to see all orders for example for product details.
August 1, 2023 at 2:42 pm
August 2, 2023 at 11:25 am #14141679
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. I am assigned this ticket and 'll try my best to help you on the matter. May I ask for the debug information of your website for an overview of your setup? See https://wpml.org/faq/provide-debug-information-faster-support/ for more information. I've enabled the debug information section for your next reply. Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
August 2, 2023 at 12:51 pm #14142337
Klaus Eder	attached is the debug info if you go too analytics -> products in the overview it shows the correct number of products sold in a time period (for example last month), once you click a product however it shows only a part of the total, so one needs to switch the language to see the other part of the products ...
August 3, 2023 at 6:45 am #14145877
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the details. I was able to login and check for the issue. I'm consulting with my team and 'll get back to you soon accordingly.
August 7, 2023 at 7:04 am #14161309
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for waiting on this. I've checked for some details with the team but before we recognize it as a bug or feature request, we needed to reproduce. But unfortunately I couldn't reproduce. However, may I request you to use this sandbox hidden link and setup with minimum required plugins? And then reproduce with some sample products and transactions? This sandbox has necessary plugins available which you can activate and configure as per your site's configuration. You can also upload your needed plugins and/or theme. Use https://wordpress.org/plugins/download-plugins-dashboard/ in your site. This plugin adds a download link in Plugins and Themes to download these as a zip (each separately). You can then upload in sandbox via Plugins or Themes -> Add New -> Upload. Please take your time and let me know when you are ready.

The topic ‘[Closed] Woocommerce Analytics don't work properly’ is closed to new replies.