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This topic contains 3 replies, has 0 voices.
Last updated by Bobby 2 days, 2 hours ago.
Assisted by: Bobby.
Author | Posts |
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March 28, 2025 at 11:51 pm #16874734 | |
Hichem Hamdani |
Background of the issue: hidden link Symptoms: Questions: |
March 31, 2025 at 1:19 am #16877269 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
Hi there, It looks like there might a fatal error that is not registering on display OR some CSS missing? Do you use any custom CSS for the shop page? I would need to see the detail of the error. You can see how to enable debug logging here: Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: define('WP_DEBUG', true); Edit your wp-config.php file and add these lines, just before it says 'stop editing here': ini_set('log_errors',TRUE); This will create an error_log.txt file in your site's root directory. Please send me its contents. |
April 6, 2025 at 9:48 am #16901014 | |
Hichem Hamdani |
Hi, After following the steps, the file was successfully generated. I've also attached a screenshot showing what I currently see on the screen when accessing the page with the issue. hidden link |
April 9, 2025 at 4:19 pm #16915039 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00) |
I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |