2FA - WPML

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 6.95 hours from now. Thank you for your understanding.

This topic contains 1 reply, has 2 voices.

Assisted by: Ahmed Mamdouh.

Author	Posts
October 28, 2022 at 1:21 pm #12331861
Adam Grabowiec	Hi All, one team member has problems with the 2 Factor Authentication process while logging in. User is: Monika.Kostrzynska@pozena.com She gets confusing messages about "too many redirections" and "token invalid". She cleared cookies already. She also tried to log on from an incognito browser session. The system records a successful login for her (you will note one today) but this is not true, she did not get in at all. Please delete this profile and I'll set it up from scratch? Many thanks, Adam
October 28, 2022 at 2:13 pm #12332197
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello Adam, Thanks for contacting our support forum. I've reset the 2FA authentication for the mentioned account, you have to re-scan the QR code now and enable the 2FA. Please try it now and let me know how it goes. Best regards, Ahmed Mamdouh.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.