Cannot withdraw credits to wpml.org, please contact support

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Credits

This topic contains 1 reply, has 0 voices.

Assisted by: Mihai Apetrei.

Author	Posts
February 14, 2025 at 11:14 am #16705903
murenaR	Background of the issue: I am trying to manage automatic translation credits for my staging sites. We don't want to use the credits on my staging site, but I am unable to move the credits back to wpml.org. This issue is occurring on two of our staging sites: hidden link and hidden link. I see the message 'Cannot withdraw credits to wpml.org, please contact support' on `WPML -> Translation Management -> Tools -> Transfer credits to WPML.org`. Symptoms: Cannot withdraw credits to wpml.org. Questions: How can I move the automatic translation credits back to wpml.org from my staging sites?
February 14, 2025 at 12:15 pm #16706208
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. The first domain had 1896 credits, and the second one had 2500 credits. So I moved a total of 4396 credits back to your WPML.org account. You can find them here: http://wpml.org/account Good luck with the projects! 🙂 Mihai