Disable translation options in page list and layout issue

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This topic contains 10 replies, has 2 voices.

Last updated by Axel Axelsson 11 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
May 9, 2023 at 10:29 am #13612451
Axel Axelsson	Tell us what you are trying to do? I want to disable function on page list There are some problems with layout Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site?
May 10, 2023 at 9:14 am #13619915
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Please click on the "Screen Options" in the top right corner and unselect the "Languages" column. Best regards, Osama
May 10, 2023 at 9:17 am #13619943
Axel Axelsson	Hi, Thanks for replay. I want the langues to be visable but not clickable for all users. ps. Are 22 hours normal waitingtime for support ?
May 10, 2023 at 9:29 am #13620151
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, 1) What user roles do you want to prevent them from clicking the language icons? These icons work for Admin, Translators, and Translation Managers by default. If you want to prevent those user roles, you can use a custom code for this or a user role plugin to give privileges to specific users. 2) The reply time depends on the workload (New tickets) in our queue, we try our best to be fast, but sometimes we have a high workload. Best regards, Osama
May 10, 2023 at 9:35 am #13620225
Axel Axelsson	Hi, 1) When I give plugin/theme support agents admin access I want to make sure they don't open from page list since that gives problems for translation. 2) Some times I get chat support from WPML, can I chose chat but not ticket ? 3) I still have problem with layout [image] hidden link
May 10, 2023 at 9:44 am #13620365
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, 1) In this case, you might need to use one of the user roles/permissions plugins to remove the translation capabilities from these admin accounts to the supporters. 2) Sure, you can open a chat if chat supporters are available. Please go to the support page and click "I want to chat with a supporter". (Kindly check the attached screenshot) 3) In our forum, we try to keep one issue per ticket, so may I kindly ask you to open a new ticket for your additional question? Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster. Best regards, Osama
May 10, 2023 at 12:17 pm #13622317
Axel Axelsson	Hi, 3) Can I open more than one chat/ticket at the same time with one issue each ?
May 10, 2023 at 12:20 pm #13622355
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Yes, you can open multiple tickets if each ticket has a different issue. Best regards, Osama
May 10, 2023 at 12:22 pm #13622363
Axel Axelsson	Hi, 3) There is a warning for not issuing more than one ticket at a time ?
May 10, 2023 at 12:27 pm #13622429
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please click "Continue to report a different issue". Best regards, Osama
May 10, 2023 at 12:28 pm #13622433
Axel Axelsson	22 hours for first reponse is too long.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.