Skip Navigation

Home › Support › English Support › [Resolved] Footer doesn't show up as translated, even though it is translated

[Resolved] Footer doesn't show up as translated, even though it is translated

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the translated footer on their website despite following the manual for translating the footer and using string translation.
Solution:
We identified that the footer menu was not translated into the secondary language. To solve this, we:
1. Navigated to WPML >> WP Menu Sync page.
2. Selected the footer menu items.
3. Initiated the synchronization by pressing the Sync button.
After these steps, the translated menu displayed correctly. We recommended the client to check their website to confirm the changes.
For more details, we provided a documentation link: Translating Menus

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 4 replies, has 2 voices.

Last updated by Noman 1 year, 4 months ago.

Assisted by: Noman.

Author Posts
December 19, 2023 at 10:13 am #15091109

thomasH-136

I found a manual on how to translate the footer. But even though I did everything as said in there (using string translation etc.), and even though I can see the translations and have emptied the cache, I'm still being shown the original footer when I visit my own website. Can you help?

Thanks.

Footer translation not possible.png
December 19, 2023 at 12:09 pm #15092121

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Could you please follow the below steps and let me know how it goes:

1. Please make sure you have translated the Elementor footer template by following this particular section from the below doc: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates

2. After translating the Elementor footer templates, could you please try to follow the step-by-step instructions from this doc: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-translate-theme-options/ and see if this resolves your issue.

3. If the above steps don’t help, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you
December 19, 2023 at 3:56 pm #15094663

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for providing the login details. I have logged in to your site and find out that the footer is translated correctly, so I just cleared the cache from the WP admin bar and now it shows the footer translation correctly as you can see in the attached screenshots. Could you please check and confirm?

Thank you

German footer.png
purge cache.png
EN footer.png
December 19, 2023 at 4:17 pm #15095061

thomasH-136

Hi Noman,

Thanks for that, but I'm afraid it's still the same. Seems like half of the footer is translated, but the other half still doesn't show up. Also in the screenshot you attached. The first half is okay, the second half is not.

December 20, 2023 at 6:37 am #15097857

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Apologies for missing those links initially. I've identified that the footer menu was not translated into the secondary language. To rectify this, I navigated to WPML >> WP Menu Sync page, selected the footer menu items, and initiated the synchronization by pressing the Sync button. As a result, the translated menu now displays correctly. Please take a moment to check and confirm.

Here is a doc for more details: https://wpml.org/documentation/getting-started-guide/translating-menus/#option-3-automatic-menus-sync-by-wpml

Please let me know if this helps resolve your issue or if you need any more help with this issue.

Thank you for your cooperation and patience

footer links frontend.png
Footer menu not translated.png
Sync footer menu.png
December 20, 2023 at 7:33 am #15098397

thomasH-136

Resolved! Great! Thanks so much, Noman. Am very happy about this. And really happy with the service you and your colleagues are offering. Very much appreciated.

Best Regards

Joy