I have added the WPML to the website but some of the pages are in German and Spanish language content automatically changes in English
Can you please check what's the issue?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi,
Thanks for contacting us.
Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
Could you please elaborate a little more on this issue, so I can better understand? E.g. Is there an error message, what are the steps you've tried, etc.
Sometimes screenshots illustrating what you mean may go a long way to clarify what words fail to transmit, so if you like, make use of “upload an image” below the comment area.
Also, so that we can take a better look at this, could you please attach the Debug info?
In summary, these are the steps that you need to take in order to retrieve it:
- Go to WPML > Support > Debug Information
- Copy the Debug Information from there.
- Find the “Additional Data” section below this chat.
- Click on the “Debug Info” item to expand it.
I'm enabling the Debug Info template for your next reply.
I checked your site and can't see any Spanish content reversed back to English. Did you fix it now manually? Or are there currently any sites where I can reproduce this?
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
I have already shared with you detail. I don't know why the website has an issue. I have made many websites but never faced this type of issue with WPML. Can you please fix this?
as I mentioned, I can't see any Spanish content on hidden link. I rechecked it for all languages on the homepage.
Please add a specific example / URL / screenshot or screen video so I know which pages are affected. Then, I can check them via the requested site access.
thanks for the info. I can't see any reverse Spanish content on these pages. What do you mean by "updating the page"? You are updating here the default language, English, so all updates are done by WordPress and not by WPML. That would also not make sense when Spanish content is written in English, as WPML only writes on your installation from English to German and Spanish, not the opposite.
Do you have any issues saving the default language?
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
You are updating here the default language, English, so all updates are done by WordPress and not by WPML. That would also not make sense when Spanish content is written in English, as WPML only writes on your installation from English to German and Spanish, not the opposite.
Do you have any issues saving the default language?
Please answer my question above. You are updating here the default language. I need the specific error you are seeing. Please provide as many details as possible, as you delay the solution of your issue without providing all the needed details on how I can reproduce it.
Issues while saving the default language can be caused by your too-low WP-MEMORY_LIMIT.
Add this code to your wp-config.php to increase WP memory:
define('WP_MEMORY_LIMIT', '256M');
Paste it just before "That's all, stop editing! Happy blogging.".
See here for more information https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.
I have added this code to the website but this plugin conflicted with the website WPML Multilingual CMS. Because whenever I deactivated the plugin pages updated easily. But if this plugin gets an error. Can you please check? Even I have uploaded the updated plugin
it would be easier if you could provide access to a staging site where I can activate the debug.log to see the details. Then I try to replicate it on the homepage when WPML is active and deactivated.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
you didn't provide FTP credentials to see any errors. Please add them, too in the private input field. I tried to make a change to hidden link, and it worked (I added a "Test2" to a heading, and the page was correctly saved, but it seems it's not pushing any updates to the secondary languages. Is this what you mean?
Can you please try German and Spanish language? Because if we add content to German and Spanish pages. The next day automatically reverted to the English language again.
